Luis Lopez Cuadrado
Orlando,FL
Summary
Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling mail with care. Known for dependability, excellent communication, and results-driven approach.
Experienced with efficient mail distribution and customer service. Utilizes strong organizational skills to manage complex delivery routes. Track record of ensuring timely and accurate mail delivery while maintaining high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Mail Carrier
United States Post Office
11.2022 - Current
- Delivered mail and packages efficiently to assigned routes, ensuring timely service.
- Sorted and organized mail based on delivery routes for optimal efficiency.
- Maintained accurate records of deliveries and pickups, enhancing tracking processes.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Collaborated with team members to improve route efficiency and customer satisfaction.
- Adhered to safety protocols while operating postal vehicles during daily deliveries.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Assisted in training new staff on operational procedures and safety protocols.
- Managed daily route logistics, adapting to changing conditions and priorities.
- Delivered mail efficiently to assigned routes, ensuring timely service.
- Maintained accurate records of deliveries and customer interactions.
Cap Team 2
Walmart
01.2016 - 03.2018
- Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment, maintains inventory accuracy for the facility by binning and picking merchandise utilizing the inventory management system, completing bin audits, working inventory exceptions and correcting shelf capacities.
- Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up cleaning and organizing product displays, signing and pricing merchandise appropriately and securing fragile and high-shrink merchandise. Receives and stocks merchandise throughout the facility and organizes and maintain the backroom by following company safety, cleaning and operating procedures, utilizing equipment appropriately, setting up displays maintaining modular integrity receiving, sorting, staging and delivering merchandise and completing paperwork logs and other required presentation standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Stock Associate
Gap
01.2015 - 01.2016
- Received and verified department deliveries Merchandised, priced and stocked products.
- Understood and performed store system functions: receiving and transferring merchandise.
- Maintained efficient and accurate stockroom and paperwork operations, Created a Customer First environment through proper sales floor and backroom presentation standards.
- Organized stockroom to optimize inventory management and accessibility.
- Processed incoming merchandise, ensuring accurate labeling and placement on shelves.
Education
Associate Degree - Business Administration Computer Repair Technician
ICPR Junior College
Mayaguez, PR01.2014
Skills
- Microsoft Excel, Word, Power Point
- Organize Merchandise
- Manual Pallet Jack
- Strong Mathematical Skills
- Inventory
- Stock
- Parcel delivery
- Package handling
- Postal regulations
- Mail sorting
- Vehicle loading
- Mail distribution
- Street orientation
- Technology use
- Scan parcels
- Sorting mail
- Route deliveries
- Customer service
Languages
English
Timeline
Mail Carrier
United States Post Office
11.2022 - Current
Cap Team 2
Walmart
01.2016 - 03.2018
Stock Associate
Gap
01.2015 - 01.2016
Associate Degree - Business Administration Computer Repair Technician
ICPR Junior College