Luis Milian

• Managed a portfolio of 85+ dealership clients, providing floor plan lines of credit ranging from $50K to $2M+ while ensuring strong credit performance and optimized utilization.
• Conducted in‑depth reviews of financial statements, sales performance, and historical trends to assess borrower strength and recommend credit line increases or decreases.
• Strengthened dealer financial health by delivering strategic guidance on inventory management, cash‑flow needs, and NextGear Capital product solutions.
• Achieved all portfolio growth, credit quality, and sales objectives through regular on‑site dealership visits and proactive relationship management.
• Utilized Salesforce CRM to track pipeline activity, maintain accurate visit documentation, and manage performance metrics across the territory.
• Promoted additional products and cross‑sell opportunities by understanding dealer operations and tailoring financing solutions to their business needs.

Accomplishment and Recognitions:

• President Club honoree 2024
• Exceeded Revenue Goals for FY2023, FY2024, and FY2025
• LTIP Award 2024

• Led branch operations, ensuring adherence to compliance and regulatory standards.
• Developed and implemented strategic plans to enhance customer service and increase client retention.
• Mentored and trained staff on financial products, improving team performance and knowledge base.
• Analyzed market trends to identify growth opportunities and optimize branch performance.
• Conducted performance evaluations, providing constructive feedback to support employee development goals.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Oversaw daily operations for a 12‑member team, ensuring workflow efficiency and compliance.

Accomplishment and Recognitions:

• Top 5 Branches Nationwide

• Developed and executed strategic partnerships to enhance market presence and revenue growth.
• Analyzed market trends and competitor activities to inform business development strategies.
• Led cross-functional teams in creating tailored solutions for clients, improving customer satisfaction metrics.
• Cultivated relationships with key stakeholders, driving long-term business opportunities and mutual growth.
• Conducted comprehensive training programs for junior staff on business development best practices and tools.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Performed client research and identified opportunities for account growth, account penetration, and market expansion.
• Oversaw daily operations for a 10‑member team, ensuring workflow efficiency and compliance.

• Managed financing options for customers, ensuring tailored solutions aligned with their needs.
• Developed and implemented training programs for sales staff on finance products and procedures.
• Developed relationships with banks and financial institutions to secure competitive loan rates for clients, enhancing customer satisfaction and loyalty.
• Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Maximized profitability by negotiating and structuring optimal automotive financing deals.
• Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
• Directed a team of 10 sales associates, improving sales performance through coaching, training, and goal alignment.

• Analyzed financial data to support decision-making processes and enhance operational efficiency.
• Developed comprehensive reports on loan performance, highlighting trends and risk factors.
• Collaborated with cross-functional teams to streamline budgeting and forecasting processes.
• Utilized advanced financial modeling techniques to assess credit risk and profitability scenarios.
• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the
• Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
• Increased stakeholder confidence, providing transparent and accurate financial reports.
• Floor Plan Preparation, Analysis & Evaluation for all Commercial credit line and Consumer customer

• Managed dealer operations, ensuring compliance with Ford Motor Credit policies and procedures.
• Trained new staff in financial product offerings and customer relationship management systems.
• Performed credit reviews on corporations to assess financial conditions.
• Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
• Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
• Developed strategies to enhance customer satisfaction and retention rates at dealership locations.
• Analyzed market trends to optimize inventory levels and improve sales performance.
• Evaluated dealership performance metrics, driving strategic decisions for continuous improvement initiatives.

• Developed strong relationships with dealer partners to enhance collaboration and drive sales effectiveness.
• Analyzed market trends to identify opportunities for growth within assigned dealer accounts.
• Implemented training programs for dealers to improve product knowledge and customer engagement strategies.
• Coordinated cross-functional teams to ensure timely resolution of dealer inquiries and concerns.
• Evaluated dealer performance metrics, providing actionable insights to optimize account management practices.
• Facilitated communication between internal departments and dealerships, improving operational efficiency and customer satisfaction.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Manage, service and retain quality business for three major accounts and floor plans with a combined value of $40 million.

Accomplishment and Recognitions:

• Designed, presented and implemented new leasing product that ran successfully for five years exceeding target performance.
• Ranked among the Top Ten Dealer Account Managers on a worldwide level, 2001-2002.
• Spearheaded Six Sigma project for the company.
• Awarded incentive travel for outstanding performance, 2001.
• Combated major issues that stalled sales growth for 15 dealer accounts due to major construction on Avenida Kennedy. Organized and directed "Venta de la Nación" to increase client portfolio despite traffic snarls.