LUIS MANUEL JIMENEZ
The Bronx,NY
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Delivery Specialist
FedEx
BRONX, NY
02.2024 - Current
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Coordinated with vendors and customers to ensure smooth delivery processes.
- Responded quickly to any changes or unexpected delays during deliveries.
- Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Monitored delivery trips through log system using Straightaway.
Deputy Manager of Pharmaceutic Sales Rep.
Lababoratorios De Apllicaciones Medicas (LAM)
Santo Domingo , Dominican Republic
01.2021 - 05.2023
- Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Attended trade shows and conferences related to the pharmaceutical industry as needed.
- Scheduled appointments with medical professionals to sell specific products.
- Educated clients on product benefits and provided demonstrations.
Pharmaceutical Sales Representative
Laboratorios Iberofarmacos
Santiago De Los Caballero, Dominican Republic
01.2015 - 12.2020
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Educated clients on product benefits and provided demonstrations.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Negotiated and closed deals with minimal oversight.
Bank Teller
Santa Cruz Bank
Moca, Dominican Republic
08.2009 - 12.2014
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Education
BBA - Business Administration
Utesa
Moca, Domican Republic09-2015
Skills
- Delivery schedules
- Effective Communication
- Conflict resolution abilities
- GPS navigation mastery
- Professionalism and Punctuality
- Proficient in Microsoft Office
- Teamwork and Collaboration
- Efficiency and Time Management
- Strategic Planning
- Excellent communication skills
- Product Knowledge
- Sales engagement techniques
- Sales and market development
- Exceeds sales goals
- Relationship Building
- Motivational Skills
Languages
Spanish
Professional
References
References available upon request.
Timeline
Delivery Specialist
FedEx
02.2024 - Current
Deputy Manager of Pharmaceutic Sales Rep.
Lababoratorios De Apllicaciones Medicas (LAM)
01.2021 - 05.2023
Pharmaceutical Sales Representative
Laboratorios Iberofarmacos
01.2015 - 12.2020
Bank Teller
Santa Cruz Bank
08.2009 - 12.2014
BBA - Business Administration
Utesa