Luismartin Pena Saavedra
West Jordan
Summary
Dynamic leader with proven expertise in team supervision and problem-solving, honed at Arbys and other roles. Excelled in staff training, enhancing team collaboration, and driving customer service improvements. Skilled in documentation and safety, achieving significant productivity gains. Notably adept at fostering a positive work environment and optimizing operational efficiency.
Overview
2
2
years of professional experience
Work History
Team Leader
Arbys
02.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
- Assisted customers by answering questions and fulfilling requests.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
Construction Worker / Runner
Land Shape Works
06.2023 - 11.2024
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Used variety of hand and power tools to complete tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Mixed and poured concrete for variety of projects.
- Ran errands for various employees throughout company.
- Greeted customers and provided outstanding customer service.
Cashier
Del Taco
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
South Pointe Adult High School
West Jordan, UT06-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Documentation and reporting
- Safety
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Team Leader
Arbys
02.2024 - Current
Construction Worker / Runner
Land Shape Works
06.2023 - 11.2024
Cashier
Del Taco
01.2023 - 06.2023
GED -
South Pointe Adult High School
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