Luis Miguel Gutierrez Franco
Panama,PA
Summary
Professional with talent for team management and leadership, with extensive experience in the world of luxury retail, characterized by excellent communication skills and staff management, always encouraging teamwork and focused on achieving the objectives and goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Saint Laurent
Panama, Panama
04.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and managed associates in customer service and sales techniques..
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Store Manager
Ermenegildo Zegna
Panama, Panama
04.2017 - 04.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Department Manager
Prada
Panama, Panama
03.2015 - 03.2015
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Sales Associate
Gucci
Panama, Panama
08.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging..
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Degree in Law And Political Science -
Universidad Latina De Panama
PanamaSkills
- Department Oversight
- Retail Operations
- Microsoft Office
- Shift Scheduling
- Administrative Management
- Sales Tracking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Saint Laurent
04.2019 - Current
Store Manager
Ermenegildo Zegna
04.2017 - 04.2019
Department Manager
Prada
03.2015 - 03.2015
Sales Associate
Gucci
08.2014 - 02.2015
Degree in Law And Political Science -
Universidad Latina De Panama
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