Luis Miguel Sanchez
Mesa,AZ
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
Work History
Fraud Operations Specialist
Wells Fargo
10.2022 - Current
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Investigate suspicious activity by interviewing employees and clients, reviewing documents and analyzing transactions
- Analyze data and make recommendations on how clients can reduce their exposure to fraudulent activity
- Understanding how a client’s finances work can help fraud analysts identify irregularities in their system that may indicate fraudulent activity
- Time management to plan and execute tasks in a way that ensures you meet deadlines
- Be familiar with regulatory requirements in order to assess a company’s risk of becoming a victim of financial crime
- Reviewing data, analyzing trends and investigating cases of fraud
- Minimize any damage caused by fraudulent activity and protect the company’s assets
- Have a thorough understanding of the company’s operations and financial records, as well as an ability to identify irregularities that may indicate fraud
- Analyze large amounts of data, such as financial records, customer service records or sales figures, to identify patterns that may indicate fraudulent activity
- Evaluate the risks associated with certain business practices.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
Central Operations Lead
Amazon
09.2021 - 03.2023
- The Central Operation Lead is a Data Management and Data Analyst role at Amazon involves the management of volume and workflow of orders across various processes and multiple Fulfillment Centers (FCs)
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Managed and allocated staff and material resources to meet production goals.
- Addressed driver inquiries, resolved delivery problems in real time and provided dispatch information in order to ensure cost-efficient and on-time order deliveries
- Coordinated and logged an average of 10-20 driver rescue resolutions a day
- Actively monitored 50+ delivery service providers to coordinate routes and resolve delays
- Application of linear and multiple regression analysis to decrease the margin of error of future workflow trends
- That of Power Bi to update and plan the necessary staff per shift and their percentage of performance to achieve the established daily goals
- Use of Kirbana to report problems in automated lines and address them on time to reduce the gap and increase operational productivity.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Analyzed department metrics and performance and reported findings to management.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- While executing flow operations, collaborate with multiple stake-holders, communicating risks, and performance opportunities to FC operations, optimizing customer experience while minimizing fulfillment costs
- Provide operational insights while supporting and collaborating with the Fulfillment teams for outbound and post-SLAM functions
- Streamlined workflow and headcount planning, achieving a 8.75% increase in Staffing-to-Plan performance, as well as a 10.1% improvement in headcount accuracy performance
- Refined an Excel macro that optimized CPT pulls, expediting time required to pull and pivot figures
Product Manager
Dinners Club Ecuador
04.2019 - 08.2021
- Accountable for achieving specific goals for each product, including evaluating product performance, and identifying innovations to address customer needs and improve product performance in the market.
- Ensure product suite meets the needs of our customers and our business objectives
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Directed planning and budgeting efforts.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Consulted with buyers to determine projected demand for products and services.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Monitored market trends and competitor performance to update promotional strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Identify sources, monitor, analyze and interpret key product performance metrics including financials, network volumes, other key statistics and internal/external customer feedback trends, then develop and communicate findings and make strategic and tactical recommendations for performance improvements
- Take responsibility for pricing strategies, including developing models, market and competitive analysis, recommending rates, and monitoring origination results for all products to ensure rates remain competitive to drive volume while meeting return expectations
- Define and execute strategic product road-maps to build new products, enhance existing products or improve performance
- Collaborate with internal and external stakeholders to develop strategies and methodologies to on-board new partners
- Provide business analysis and reporting on a periodic basis
- Develop, manage and review shared communications plans, implementation plans, and risk logs to track progress and mitigate risk to implementations.
Construction Project Manager
Pronobis Group
03.2018 - 03.2019
- Assist in the conceptual planning and presentation of the projects requested by the senior management of the company for the due approval of the Board of Directors
- Obtain, compile, evaluate and present the necessary information (technical, operational, financial, legal, market, etc.) for the design of approved projects and present recommendations to the Project and Systems Management based on it
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
- Budgeted for various types of reconstruction plans such as hospitals, airports, historical building and streets.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Achieved maximum cost effectiveness by providing value engineering for construction means and methods.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Developed internal and external relationships to facilitate new store construction.
- Assist in the preparation of the Business Plan of the projects according to the established time and results objectives (technical, operational and economic), for the final approval of the senior management and Board of Directors of the company, as required
- Assist in the negotiation of terms and conditions with the selected suppliers and coordinate the timely delivery of contracted products and services
- Plan, coordinate, execute and control the different operational and / or administrative tasks of the approved projects until their completion, ensuring compliance with delivery dates, quality of results and commitments acquired
- Assist in the review of legal aspects that regulate the offering of services related to each project and in the formulation of contracts that will regulate the relationship of the company with the target client
- Anticipate, identify and evaluate possible risks that may affect the development of the project, and propose mitigation strategies in order to achieve the established objectives
- Ensure the participation of all related technical and administrative areas, depending on the project and / or study being developed (finance, human resources, marketing and customer service, related brand, among others)
- Manage the resources assigned to each project (budget, team, human resources, etc.), maximizing their use
- Support in the development of documentation applicable to the processes once the project is put into production (forms for the development of the service, procedures, contingency procedures, manuals, among others)
- Periodically report to the Projects and Systems Management on the progress and status of the tasks of each project and / or study carried out
- Prepare the final report of each project and / or study carried out
- Follow up on production of approved projects on a regular basis
- Ensure compliance with the policies and procedures established for its management area
- Carry out the tasks of supervision and administration of the personnel under his charge
- Perform any other function related to the position.
Education
Associate of Arts - English
Fanshawe College
London, CanadaBachelor of Science - Software Engineer
Arizona State University
Tempe, AZ06.2024
Bachelor of Science - Telecommunications Engineering
Escuela Superior Politécnica Del Litoral
Guayaquil, Ecuador10.2018
Skills
- Python, C and Javascript
- Microsoft Office Suite (Word, Excel, Outlook)
- People Management Proficiency
- Corrective Actions
- Manage Operations
- Business Growth Initiatives
- Inventory Control Processes
- Organizational Structuring
- Content Workflow
- Financial Performance Understanding
- Budget Controls
- Payroll Administration and Timekeeping
Languages
Spanish
Native or Bilingual
Timeline
Fraud Operations Specialist
Wells Fargo
10.2022 - Current
Central Operations Lead
Amazon
09.2021 - 03.2023
Product Manager
Dinners Club Ecuador
04.2019 - 08.2021
Construction Project Manager
Pronobis Group
03.2018 - 03.2019
Associate of Arts - English
Fanshawe College
Bachelor of Science - Software Engineer
Arizona State University
Bachelor of Science - Telecommunications Engineering
Escuela Superior Politécnica Del Litoral
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