Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Luis O Velez Martinez

Etters

Summary

Driven by a strong work ethic and a commitment to excellence, I excelled at Walmart, enhancing customer satisfaction through expert produce handling and innovative display creation. My adeptness in safety standards and positive customer engagement significantly boosted store efficiency and sales, showcasing my ability to blend hard and soft skills for impactful results.

Overview

8
8
years of professional experience

Work History

Produce Associate

Walmart
09.2021 - 10.2024
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Blocked produce and culled damaged or spoiled pieces.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
  • Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
  • Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
  • Streamlined restocking processes with effective communication between staff members regarding product needs and availability.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Packager

Amazon
06.2020 - 08.2021
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
  • Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
  • Assembled packages according to meet specific customer requirements.
  • Achieved faster order fulfillment with improved workflow management and team coordination.
  • Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
  • Completed all orders within established time frames to support timely deliveries.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Followed safety protocols to prevent accidents and injuries.
  • Improved packaging speed without sacrificing accuracy, balancing quality with efficiency.
  • Ensured product quality by conducting regular inspections, adhering to strict standards.
  • Upheld strict confidentiality regarding packaged products, protecting company interests.
  • Adapted quickly to new packaging technologies, keeping operations modern and efficient.
  • Maintained clean and safe work environment, complying with all safety regulations.
  • Assembled boxes, cartons and containers to package items.
  • Placed items into bags, boxes or other containers.
  • Re-packaged damaged or incorrectly packaged items.
  • Inspected items for defects and damage.
  • Loaded and unloaded items from production line.
  • Labeled containers, container tags or products.
  • Counted items to verify accuracy of orders.
  • Operated shrink wrap, banding and other wrapping machines.
  • Sealed containers and packages with glue, tape or other materials.
  • Weighed packaged items to calculate total weight.
  • Utilized adhesive labels and other materials to package items.
  • Packaged fragile items with cushioning material.

Loader and Unloader

FedEx:Ground
02.2020 - 05.2020
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
  • Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
  • Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
  • Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
  • Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
  • Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
  • Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
  • Supported timely dispatch of goods, preparing and organizing items according to delivery schedules.
  • Optimized storage space utilization, arranging items compactly without compromising accessibility.
  • Reduced damage to goods, carefully handling fragile items during loading and unloading.
  • Promoted safe working environment, promptly reporting and addressing potential hazards.
  • Enhanced customer satisfaction, ensuring accurate and damage-free deliveries.
  • Improved team morale and productivity with effective communication and collaboration.
  • Increased safety on job, adhering strictly to protocols during loading operations.
  • Assisted in training new hires, sharing best practices for safe and efficient loading.
  • Facilitated smoother operations by maintaining clean and organized workspaces.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Meat Department Associate

Walmart
10.2016 - 02.2018
  • Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
  • Ensured accurate pricing through consistent label verification and updates on meat products.
  • Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
  • Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
  • Streamlined department operations by maintaining clean work areas and properly storing equipment after use.
  • Enhanced workplace safety with strict adherence to sanitation and hygiene guidelines when handling raw products.
  • Addressed potential issues proactively, identifying discrepancies in inventory counts or pricing errors before they impacted store revenue.
  • Optimized workflow by organizing supplies and tools efficiently within designated workspaces while adhering to health regulations requirements.
  • Bolstered customer loyalty through attentive service and genuine enthusiasm for helping shoppers find the perfect cut of meat for their culinary creations.
  • Improved customer satisfaction by providing knowledgeable and prompt assistance in the meat department.
  • Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
  • Consistently exceeded performance metrics by setting personal goals aligned with store objectives and regularly reviewing progress.
  • Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Collaborated with store manager to define special [Type] deals for [Type] products.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Dr. Juan José Maunez Pimentel
Naguabo, PR
05-2011

Skills

  • Safety standards
  • Customer engagement
  • Restocking produce
  • Operating pallet jacks
  • Shelf stocking
  • Product presentation
  • Merchandise organization
  • Quality control guidelines
  • Loss prevention strategies
  • Written and oral communication
  • Sanitation procedures
  • Workplace safety
  • Retail sales
  • Marking down products
  • Food safety compliance
  • Sanitizing requirements
  • Temperature monitoring
  • Monitoring inventory
  • Cleaning and sanitation
  • Product knowledge
  • Stock rotation
  • Price checking
  • Food preparation
  • Product knowledge expertise
  • Visual display creation
  • Removing defective products
  • Product pricing
  • Sanitizing procedures
  • Product displays
  • Deductive reasoning
  • Technical aptitude
  • Storing daily deliveries
  • Produce handling
  • Store appearance
  • Crate breakdown
  • Checking cooler temperatures
  • Merchandising produce
  • Produce quality standards
  • Freshness monitoring
  • Unloading packages
  • Strong work ethic
  • Positive attitude
  • Packaging and labeling
  • Display setup
  • Quality inspections
  • Safety procedures compliance
  • Task delegation
  • Punctuality
  • Inventory counts
  • Flexible schedule
  • Regulatory compliance
  • Display maintenance
  • Willingness to learn
  • Customer service
  • Honesty and integrity
  • Product stocking and storage
  • Verbal and written communication
  • Cleanliness and sanitation
  • Safe food handling
  • Cleaning procedures
  • Pallet jack operation
  • Hand-eye coordination
  • Sanitation standards
  • Product restocking
  • Box cutter and pallet jack safety
  • Quality control
  • Stock replenishment
  • Product rotation
  • Performance improvement
  • Weights and measurements
  • Unloading deliveries
  • Adaptable and flexible
  • Team cooperation
  • Produce section organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Avid Reader
  • Volunteer Travel
  • Cooking
  • Martial Arts
  • Watching Movies and TV Shows
  • Learning new cooking techniques and expanding my culinary skills
  • Video Game Design
  • Video Gaming
  • Playing Sports
  • Coding and Programming
  • Team Sports
  • Virtual Reality
  • Music
  • Gym Workouts
  • Reading
  • Strategy Games
  • Baking
  • High-Intensity Interval Training
  • Swimming
  • Artificial Intelligence (AI) and Machine Learning
  • I like trying new recipes and food trends
  • Robotics

Timeline

Produce Associate

Walmart
09.2021 - 10.2024

Packager

Amazon
06.2020 - 08.2021

Loader and Unloader

FedEx:Ground
02.2020 - 05.2020

Meat Department Associate

Walmart
10.2016 - 02.2018

High School Diploma -

Dr. Juan José Maunez Pimentel
Luis O Velez Martinez