Luis Omar Lupio

Work History

Server

Javier's Restaurant & Cantina

01.2016 - 03.2025

Providing customer service to all our clients by serving them following the company's standards as well as working with all my co-workers in order to provide an outstanding and satisfying customer service
Received bar training in order to have knowledge of the whole operation of the restaurant
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cultivated warm relationships with regular customers.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Improved dining experience by providing prompt, attentive service to guests.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

California Pizza Kitchen

07.2015 - 01.2016

Providing customer service to all our clients by serving them following the company standards.
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.

Manager

Chula Linda Mexican Restaurant

02.2013 - 07.2015

Schedule, opening and closing logistics
Reduced cost food and increasing sales at 23 %
Trained my team to excel customer service
Reduced turn around with my employees by developing a friendly environment
Set a system in place to shorten the time at taking orders and socialized the idea of being Mexican fast-food service
Temperature, cleanliness, presentation in compliance with health department regulations
Working closely with vendors to ascertain quality and prompt delivery
Managed and motivated employees to be productive and engaged in work.

Concierge

Hacienda Beach Club & Residences

Cabo San Lucas , Baja California Sur

12.2011 - 11.2012

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
Coordinated transportation arrangements for guests, leading to seamless travel experiences.
Assisted in planning and executing special events, contributing to memorable guest experiences.

Butler

Hotel Esperanza Resort

Cabo San Lucas , Baja California Sur

05.2008 - 12.2011

Trained as a certified Butler.
Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
Enhanced guest experiences by providing personalized and attentive services as per their preferences.
Maintained entire family's schedule and organized events.
Entrusted to handle confidential and sensitive situations in professional matter.
Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
Identified needs and coordinated plans for travel and out-of-town functions.

Summary

Overview

Work History

Server

Server

Manager

Concierge

Butler

Education

BA - Fashion Design and Merchandising

Skills

Certification

Languages

Timeline

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