Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis R De Aza Morel

Philadelphia,PA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Project Manager

American Fidelium S.A
01.2018 - 01.2021
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Developed and implemented strategic project plans to meet business objectives.
  • Prepared and submitted project invoices for review and approval.

Operations Coordinator

American Fidelium S.A.
01.2017 - 01.2018
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Reviewed operations reports to understand numbers and trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Oversaw day-to-day operations of large teams across several sites.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.

Technical Support and Implementation Coordinator

American Fidelium S.A.
01.2015 - 01.2017
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Recorded and maintained relevant notes for each client and work order.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Activated accounts for clients interested in new services.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

M.D. - Master In Audit And Information Security

Universidad Autonoma De Santo Domingo UASD
Puerto Plata, Dominican Republic
11.2023

Bachelors of Telematics Engineering - Engineering Technology

Pontificia Universidad Católica Madre Y Maestra
Santiago De Los Caballeros, Dominican Republic
06.2016

Skills

  • Carrier Negotiations
  • Training Junior Team Members
  • Inquiry Requests
  • Credit Terms Determination
  • Intelligence Collection
  • Vendor Engagement
  • Inventory Tracking and Management
  • Corporate Administration
  • Program Optimization
  • Organizational Structuring
  • Best Practices and Standards
  • Project Scheduling
  • Conflict Mediation
  • Administrative Management Abilities
  • Loss Prevention Strategies
  • Company Policy Compliance
  • Instrumentation and Controls
  • Human Intelligence
  • Manage Operations
  • Logistics Coordination
  • Operations Oversight

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Project Manager

American Fidelium S.A
01.2018 - 01.2021

Operations Coordinator

American Fidelium S.A.
01.2017 - 01.2018

Technical Support and Implementation Coordinator

American Fidelium S.A.
01.2015 - 01.2017

M.D. - Master In Audit And Information Security

Universidad Autonoma De Santo Domingo UASD

Bachelors of Telematics Engineering - Engineering Technology

Pontificia Universidad Católica Madre Y Maestra

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Luis R De Aza Morel