Luis Ricardo Carmona

Baggage Supervisor

Envoy Air Inc An American Airlines Company Group

10.2014 - 06.2016

Improved baggage handling efficiency by implementing streamlined processes and procedures.
Reduced lost luggage incidents by closely monitoring baggage tracking systems and providing timely updates to staff.
Enhanced customer satisfaction with swift resolution of baggage-related issues and concerns.
Maintained a safe work environment, conducting regular safety inspections and enforcing compliance with regulations.
Increased employee morale through effective communication, recognition, and team-building activities.
Provided training to new hires on company policies, procedures, and best practices in baggage management.
Collaborated with airlines to improve coordination of baggage transfers between flights.
Conducted performance evaluations for team members, identifying areas for improvement and opportunities for professional growth.
Addressed operational challenges promptly, troubleshooting issues to minimize disruptions in service delivery.
Established clear expectations for staff behavior and performance standards, fostering a culture of accountability within the team.
Developed contingency plans for unexpected events such as weather-related delays or equipment breakdowns that could impact operations.
Implemented preventative maintenance programs for equipment to minimize downtime due to mechanical failures or malfunctions.
Coordinated with airport security teams to ensure compliance with all applicable safety regulations when handling passengers'' belongings.
Participated in cross-functional initiatives aimed at enhancing overall airport services quality for travelers.
Contributed positively towards creating an inclusive workplace culture by promoting diversity and fostering teamwork among employees.
Operated baggage scanners and computers to route baggage and cargo to correct passenger's destination.
Oversaw operation of tugs, belt loaders and tow tractors on ground.
Practiced safety-conscious behaviors and followed operational processes and procedures.
Reviewed flight schedules and airline destination information.
Safeguarded cargo, baggage and mail from damage, loss and weather.
Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Observed safety and privacy procedures in handling passengers' property.
Optimized space usage when loading cargo and baggage into aircraft compartments.
Documented cargo movements and maintained updated files with real-time information.
Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
Supervised day-to-day operations of busy aircraft cargo handling facility.
Determined quantity and orientation of cargo and computed aircraft's center of gravity.
Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
Maintained operational compliance with aviation safety regulations and good practices.
Maximized use of space with proper distribution of cargo in available bays.
Managed customer complaints with professionalism and good critical thinking skills.
Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Trained new employees in areas such as safety procedures or equipment operation.
Managed team of cargo handlers with focus on maximum productivity and performance.
Identified and rectified discrepancies in cargo handling or shipping processes.
Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
Inspected cargo handling equipment regularly to identify maintenance or safety concerns.