Luis Roberto Ventura Betancourt

• Completed accurate order entry and data verification.
• Documented shipping information for orders.
• Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.

• Help callers to report FNOL calls to initiate a claim process for auto/motorcycle

• Analyze the price lists and spreadsheets sent by the suppliers (review increases and decreases and compare them with current prices in the system)
• Data Entry: Process information and update spreadsheets and databases using macros
• Create pivot tables, internal and external reports, and work with spreadsheets using v-lookups / x-lookups and other available tools and formulas
• Verify and validate data for accuracy
• Analyze Unit of Measure discrepancies vs data in the system
• Submit the analysis and the information to the upper management, so the prices can be approved and then uploaded into the system
• Review invoices with price differences and provide instructions to the AP group on how to proceed with the payment (to short pay or pay in full an invoice), based on the outcome of that research
• Maintain the queue of invoices with price differences under control
• Provide response or resolution within 24-48 hrs
• Update POs (cancel orders, update quantities, items, costs or to change orders to drop ship status)

• Achieve and improve a yearly goal of discount loss avoidance of 5%
• Approach vendors with the intent of saving lost early payment discounts
• In 6 years, the approx amount saved was US$ 250,000.00
• Review Trial Balance reports, to make sure payments are made within the vendor terms and discounts are not lost
• Review the Monthly Discount Report and analyze why the discount was lost
• Maintain the 90+ accounts handled with current status
• Maintain a good relationship with all vendors, providing good customer service as well
• Prioritize tasks and resolve vendor’s inquiries as soon as possible
• Review vendor’s statements and reconcile their accounts
• Verify invoices and resolve discrepancies before the invoice becomes past due
• Assist with month-end closing procedures
• Review various reports and use them as tools to make tasks easier and more efficient
• Process payment for chargebacks, urgent invoices, corporate requests and Credit Memos
• Data Entry tasks
• Prepare and process payments to vendors
• Work with branches and warehouses across the U.S, Canada and Puerto Rico to track shipments, inventory discrepancies and receiving issues
• Some achievements:
• Reconciled all my US and Canadian accounts in every project I was involved with (chargebacks, Net vendors, Discount vendors)
• Received positive feedback from satisfied vendors about their accounts. Special accounts were reconciled and/or kept as current as possible, such as: Altronix, Linear, Middle Atlantic, BenQ, Allegion, Assa Abloy, Pelco, Digital Watchdog, Axis, Hikvision, JCI etc
• Maintained my invoice queues within the required cycle times (issues were addressed in a timely manner)
• Developed a Green Belt project to generate savings for the company for $15,000.00 + per year in 2009

Customer Service Representative for Boost Mobile:

• Handle calls to assist customers with payments, troubleshooting, information, activations and general inquiries about the service.

Quality Control for Boost Mobile:

Monitor calls and provide feedback to the agents

• Have calibration calls with the centers in the US to have the quality improved within the center.