Dedicated and customer-focused. Skilled in delivering efficient and friendly service to guests while managing high-volume workloads in a fast-paced environment. Strong communication and multitasking abilities with a thorough knowledge of menu items and daily specials.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Group Fitness Instructor
F45 Training (Cory Merril/SoBo)
08.2023 - Current
Lead dynamic group fitness classes including cardio-based, strength training, and mind-body formats to motivate and inspire participants
Provide individualized attention and feedback to participants to ensure correct form and technique for safe and effective workouts
Provide ongoing motivation, support, and accountability to help clients stay committed to their fitness journey
Foster a positive and inclusive group atmosphere by promoting teamwork, encouragement, and a sense of community within each class
Manage POS and sale of class packs, memberships, snacks, etc
FOH Team Member/Cashier
Izzio Bakery at DCM
05.2023 - Current
Efficiently and accurately processed customer orders and payments using POS systems
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Managed phone orders.
Managed a high volume of customers quickly and efficiently.
Packaged finished products for sale.
Managed in-store and pick-up orders.
Maintained cleanliness and organization of store display and the team's work area, ensuring compliance with health and safety regulations
Demonstrated excellent communication and problem-solving skills to handle customer inquiries and resolve issues
Worked collaboratively with teammates to ensure smooth service and timely delivery of orders
Pastry Cook/Server
El Comedor del ICC
11.2020 - 05.2021
Demonstrated strong knowledge of menu items, ingredients, and special dietary needs
Collaborated effectively with team members to ensure efficient service and guest satisfaction
Managed high-volume shifts with grace and professionalism, while upholding cleanliness and sanitation standards
Manager
Jardines y Viveros Guayabal, C. A.
09.2018 - 01.2021
Grew organic vegetables and sold them to high end restaurants.
Supervised green house's operations staff and kept employees compliant with company policies and procedures.
Managed inventory and orders of any supply needed.
Developed and maintained relationships with external vendors and suppliers.
Developed and implemented strategies to maximize customer satisfaction.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Managed social media accounts.
Organized planting of each product.
Developed diversity of sub products from extra harvest
Education
High School Diploma -
Instituto Culinario De Caracas
Caracas, Venezuela
06-2018
Skills
Detail Oriented
Proficient communication skills
Team player
Bilingual (Spanish/English)
Certification
Certified Personal Trainer NASM blob:https://portal.nasm.org/c589fa9b-8062-4ba2-9897-691fb7daedf3 December 2023
First Aid/CPR Certified June 2023
Timeline
Group Fitness Instructor
F45 Training (Cory Merril/SoBo)
08.2023 - Current
FOH Team Member/Cashier
Izzio Bakery at DCM
05.2023 - Current
Pastry Cook/Server
El Comedor del ICC
11.2020 - 05.2021
Manager
Jardines y Viveros Guayabal, C. A.
09.2018 - 01.2021
Certified Personal Trainer NASM blob:https://portal.nasm.org/c589fa9b-8062-4ba2-9897-691fb7daedf3 December 2023
First Aid/CPR Certified June 2023
High School Diploma -
Instituto Culinario De Caracas
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