Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Steven Rayo Rodriguez

Miami,FL

Summary

Dedicated and results-driven professional with over 10 years of experience in high-pressure customer service environments, known for staying calm under stress, resolving complex problems efficiently, and maintaining strong, trust-based relationships. Bilingual in English and Spanish, with exceptional communication skills and a deep commitment to helping others. Proven ability to manage urgent situations, prioritize tasks quickly, and collaborate effectively in team settings. Quick-thinking, physically active, and detail-oriented—bringing a strong work ethic, community-focused mindset, and service-first attitude to every role. Seeking to transition these skills into a firefighter position, where dedication, resilience, and a passion for protecting others are essential.

Overview

11
11
years of professional experience

Work History

Driver

Uber
09.2017 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Received positive feedback from clients regarding overall driving performance, contributing to a strong reputation as a professional private driver.
  • Adapted quickly to changing circumstances or unexpected events while on the road, ensuring minimal disruption to clients'' plans.

Apprentice Optician

Miami Springs Eye Care
12.2020 - 04.2022
  • Made targeted suggested to patients based on facial parameters and stated preferences.
  • 2 years of experience of health care related work
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Experience with maintaining Electronic Medical Records in EMR system.
  • Experience with insurance verification portals.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Processed eligibility and benefits verification and authorization requests.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Explained features, disadvantages and advantages of [Number] policies to promote insurance sales.

Front Desk Associate

Miami Dermatology And Laser Institute
01.2020 - 11.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.

Managed Store

Restaurant Server Europa Deli
10.2017 - 12.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
  • Correctly calculated inventory and ordered appropriate supplies
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Actively participated in ongoing customer service programs to build sales and rap- port in the community.

Sales and Events Specialist

Sprint Corporation
10.2016 - 10.2017
  • Activated new customers as well as sold sprint products
  • Researched and attended events as a sponsor
  • Advertised the brand.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Sales Rep./ Customer Service

UPS Store
08.2014 - 08.2016
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Associates - Science

Oakton Community College
Des Plaines, IL

High School Diploma -

New Trier High School
Winnetka, IL
06.2013

Bachelor of Science - Political Science

Illinois State University
Normal, IL
06.2017

Skills

  • Ability to use positive language
  • Excellent Team work
  • Creative problem solver
  • Quick learner
  • Decision-making under pressure
  • Call Center Operations
  • Strong Telephone Etiquette
  • Marketing Strategy Development
  • Leadership qualities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Apprentice Optician

Miami Springs Eye Care
12.2020 - 04.2022

Front Desk Associate

Miami Dermatology And Laser Institute
01.2020 - 11.2020

Managed Store

Restaurant Server Europa Deli
10.2017 - 12.2018

Driver

Uber
09.2017 - Current

Sales and Events Specialist

Sprint Corporation
10.2016 - 10.2017

Sales Rep./ Customer Service

UPS Store
08.2014 - 08.2016

Associates - Science

Oakton Community College

High School Diploma -

New Trier High School

Bachelor of Science - Political Science

Illinois State University

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