LUITA ROPATI
Tacoma,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Behind the Smiles Facilitator
Amazon BFI9
10.2021 - Current
- Completed Behind The Smile certification class and pre-requisites
- Enhance onboarding processes for 100+ new recruits within a three-month span
- Helped launch and facilitate safety school for new hire associates focusing on safety first principles
- Assist with code of conduct and hazmat training, upholding a +95% compliance benchmark
- Effectively shadow and coached new Ambassadors on training process; facilitating a 100% GAP compliance overall
Outbound Back up PA and Pick Process Guide
Amazon BFI9
10.2021 - Current
- Consistent shift monitoring using outbound tools such as, but not limited to: Rodeo, PPR, Excel and Picking Console
- Highly capable of determining labor moves to promote productivity, eliminate barriers, exceed shift goals and ensure overall operational excellence
- While operating as Process Guide, shift saw a pick total average rate of 101
- Planned and prepared a quality handoff for End of Shift and maintain open communication with night shift Pick PA to address any on shift escalations
- Accurate and timely CE and dwell management in addition to maintaining clear communication with Leadership to ensure Picking Assignable Duration time goals are achieved
Pick Ambassador
Amazon BFI9
10.2021 - Current
- Provided hands-on training to new associates on Amazon Standard Operating Procedures
- Successfully facilitated cross training of more than 100 tier 1 associates in the pick department
- Established open and professional relationships with team members to achieve quick resolutions for various issues and shift barriers
- Facilitate a smooth transition from onboarding to in path training while remaining engaged
- Monitored performance and provided constructive feedback to increase productivity and maintain quality standards
Flow Lead
Amazon BFI9
10.2021 - Current
- Responsible for quarterly shift planning that satisfies ALPS plan and tasked with executing and maintaining plan by working with Outbound Leadership to ensure staffing and rate goals are achieved
- Consistent shift monitoring using outbound tools such as, but not limited to, Shift Planner, Rodeo, PPR, Picking Console to monitor Units Per Hour Picked and adjust Target Unit Rates, Flow Sortation
Education
Bachelor of Science - Biology
University of Auckland
34 Princes Street, Auckland Central05-2012
Skills
- Strategic planning
- Negotiation
- Brainstorming
- Operations management
- Project management
- Staff management
- Business planning
- Business administration
- Financial management
- Business development
Timeline
Behind the Smiles Facilitator
Amazon BFI9
10.2021 - Current
Outbound Back up PA and Pick Process Guide
Amazon BFI9
10.2021 - Current
Pick Ambassador
Amazon BFI9
10.2021 - Current
Flow Lead
Amazon BFI9
10.2021 - Current
Bachelor of Science - Biology
University of Auckland
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