Luiza Caou Rodriguez

• Facilitated day-to-day office operations including scheduling, document preparation, and data entry.
• Delivered administrative support for instructors and executive staff, including exam logistics and meeting coordination.
• Oversaw student onboarding processes and supported admissions, including compliance documentation and recordkeeping.
• Managed ticketing systems and ensured timely response to student and faculty inquiries.
• Trained staff on software platforms and maintained academic databases (Canvas, Elsevier, Microsoft 365).
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Implemented and maintained technology and software budget.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations and provided exceptional service.
• Managed time efficiently in order to complete all tasks within deadlines.

Managed new student admissions, enrollment forms, and academic records.

• Acted as primary point of contact for students and visitors, supporting front office reception and internal coordination.
• Handled scheduling, invoicing, and day-to-day school operations in collaboration with program directors.
• Performed filing, billing, and routing messages to appropriate people for office of 2.

• Assisted in customs inspections, gaining valuable exposure to compliance protocols.
• Acquired hands-on experience in import processes, enhancing operational expertise.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Prepared project presentations and reports to assist senior staff.
• Created and managed project plans, timelines and budgets.
• Frequently inspected production area to verify proper equipment operation.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.

• Provided translation and interpretation services at the event.
• Facilitated effective communication between international participants.
• Developed and maintained glossary of technical terms.
• Interpreted conversations simultaneously to help both parties conduct business, handle personal concerns.
• Assisted foreign language-speaking clients with inquiries.
• Maintained message content, tone, and emotion as closely as possible.