Luiza Fotlyan
1121 Melrose Ave.,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Experienced managing simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
13
13
years of professional experience
Work History
Dental Billing/Receptionist
Foothill Dental Group
01.2007 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Receptionist/Accounts Receivable
Dr. S. Shaun Daneshgar DMD
09.2001 - 01.2006
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintain clean workspace for optimal productivity.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Supported office staff by handling administrative tasks such as scheduling appointments and managing calendars.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Billing/Dental Billing/Receptionist Administrator
Dr. Daniel Tebbi DDS
01.1998 - 07.2001
- Acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Answered incoming calls, directing clients to individuals addressing specific needs
Education
Medical Billing & Coding Certificate - Medical Billing And Coding
American Career College
Ontario, CA09.2024
Skills
- Medical Billing software
- Knowledge of HIPPA
- CMS-1500, ub-04 claims processing
- CPT/ICD-10, HCPCS, PCS coding
- Medicare/Medicaid
- Dental billing
- Scheduling appointments
- Multi-line telephone operation
- Customer Service
- Attention to Detail
- Payment Processing
- Billing and Invoicing
- Supply Ordering
- HMO/PPO/POS/EPO
- Tricare/Workers Comp
- EOB/RA
- Appeals
- Medical Terminology
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Billing/Receptionist
Foothill Dental Group
01.2007 - 07.2010
Receptionist/Accounts Receivable
Dr. S. Shaun Daneshgar DMD
09.2001 - 01.2006
Billing/Dental Billing/Receptionist Administrator
Dr. Daniel Tebbi DDS
01.1998 - 07.2001
Medical Billing & Coding Certificate - Medical Billing And Coding
American Career College
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