Luiza Mendez
Omaha,NE
Summary
Looking to continue my career with a company that will utilize my management and administrative skills to benefit mutual growth and success.
Overview
19
19
years of professional experience
Work History
Team Lead-Payroll
OneStaff Medical LLC
12.2020 - Current
- Review and enter data from large numbers of time cards and data sources.
- Worked different desks to provide optimal coverage and meet production goals.
- Troubleshoot and resolve issues related to payroll with our external partners.
- Participate in weekly and monthly meetings with both internal and external partners to stay up to date with payroll procedures.
- Assist others in understanding payroll processes.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Conduct bi-weekly audits of my team's outstanding lists to ensure we are paying and billing correctly.
- Process weekly internal payroll for all 3 businesses.
- Process weekly external payroll utilizing our payroll provider's website.
- Follow-up with our payroll provider to ensure payroll is timely and properly processed.
- Process electronic ACH's as needed for any payroll related matters.
- Maintain confidentiality at all times given the type of financial information that's being handled.
- Assist the AR team on any billing issues pertaining to payroll.
- Assist director of finance and/or CFO on any projects needed.
Area Manager
Paycheck Advance/NIS Inc
11.2009 - 10.2020
- Managing day to day operations for three Omaha locations with expert speed and accuracy
- Conducted Job interviews for new employees and attract new members for the customer service team
- Scheduling of over 25 employees for all twelve locations
- Oversee training program all of new employees and provide feedback when needed
- Handled disciplinary action of all employees
- Trained employees on new systems, policies and procedures
- Provide excellent customer service to our customers and encouraged employees to do the same
- Provided employees with performance reviews which included constructive feedback and rewarded top performers to attract and retain top-quality personnel
- Large cash handling experience
- Reviewed bookkeeping work to ensure books were done and entered in excel to avoid any discrepancies
- Set monthly inventory goals and followed up to ensure all resources were being utilize in order to meet the goal
- Assisted store managers and employees with day to day transactions
- Resolved customer service issues at the store, over the phone, and via email in English & Spanish
- Maintain accurate paperwork to ensure state law compliance was being followed
- Ability to adapt to change and work both as a team and independently
- Knowledgeable in Microsoft Word, Excel, and Outlook
- Built and maintained effective working relationships with peers and upper management
- Assisted regional manager of operations with new projects as needed.
Bi-lingual Senior Customer Service Representative
Central States Indemnity
05.2008 - 09.2009
- Provide customer service for all incoming calls within the U.S
- And Puerto Rico
- Assisted customers with questions regarding their credit card protection plan
- Submitted claims for qualified customers
- Good retention skills
- Processed cancellation requests.
Store Clerk/Customer Service
QuikTrip
11.2004 - 05.2008
- Handled customer complaints/disputes in both English & Spanish
- Sit in/provide coaching to team members as needed
- Participate in monthly goals individually and as a team
- Review/create new monthly goals, and go over with each team member
- Greet customers as soon as they walked in the door
- Perform floor walks every 30 minutes to ensure cleanliness of store
- Ensure freshness of all hot/cold beverages and foods at all times
- Stock all other shelves/supplies inside and outside the store
- Clean all fuel pumps, power wash parking lot, and empty trash
- Perform inventory three times a week and place orders as needed
- Check in vendors from multiple companies and ensure delivery of all products ordered
- Traveled to multiple locations throughout the week
- Worked long hours and/or both weekend days when needed
- Provide training of new employees
- Assisted store managers with any additional projects as needed.
Education
some college, no degree -
Metropolitan Community College Area
Omaha, NE12.2017
Ralston High School
Omaha, NE05.2006
Skills
- Excellent customer service skills
- Staff Training & Development
- Strong communication skills
- Excellent organizational and time management skills
- Store Management Experience
- 10-Key
- Bi-lingual
- Bookkeeping
- Management
- Recruiting
- Diversity and inclusion
- Team building
Additional Information - References
- Jim Yakopec, Regional Manager, NIS Inc, (402) 659-9793
- Leslie Iwen, Assistant District Manager, NIS Inc, (402) 208-3344
- Jessica David, Area Manager, NIS Inc, (402) 212-2526
Timeline
Team Lead-Payroll
OneStaff Medical LLC
12.2020 - Current
Area Manager
Paycheck Advance/NIS Inc
11.2009 - 10.2020
Bi-lingual Senior Customer Service Representative
Central States Indemnity
05.2008 - 09.2009
Store Clerk/Customer Service
QuikTrip
11.2004 - 05.2008
some college, no degree -
Metropolitan Community College Area
Ralston High School
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