LUIZA RAPOPORT
Marblehead,MA
Summary
Highly motivated, thorough and energetic accounting specialist with experience performing various accounting tasks including managing accounts payable and receivable processes, performing bank and account reconciliations, participating in the monthly financial closing process, processing payroll including 401k, benefits and onboarding new hires, assisting with medical and dental benefit enrollment and patient billing. I have been a part of a larger billing department as well as a small (3-person) accounting department. I enjoy learning new skills, am comfortable navigating through challenges, have excellent attention to detail and posses exceptional organizational and technical skills.
Overview
7
7
years of professional experience
Work History
Accounting and Payroll Specialist
Boston Yacht Club
11.2022 - 01.2023
- Participate in monthly financial closing
- Prepare bank and account reconciliations
- Process accounts payable invoices for payment
- Manage accounts receivable process including collections, create delinquency listing and respond to member inquiries
- Coordinate reciprocal club billings and receivables
- Prepare cash receipts reconciliation and preparation of deposits
- Process weekly payroll including 401k, benefits and onboarding new hires
- Assist with medical and dental benefit enrollment
- Manage member accounts including setting up new members
- Complete any additional office tasks as needed including answering the phone
- (Function part of a three-person accounting team.)
Reimbursement/Billing Specialist
Kabafusion
11.2021 - 11.2022
- Responsible for accurate submission of medical claims and accurate payment of claims according to payor guidelines
- Met daily productivity and month-end closing deadlines
- Demonstrated a solid understanding of eligibility, benefits, authorization verification for treatments, complex payer contract terms, and fee schedule for all payers
- Verified that the services and products are correctly authorized
- Ensured accuracy and appropriateness of claim type, diagnosis codes, place of service, procedure codes, HCPC or NDC units for drugs, per diem, proper use of modifiers, and dates of service as defined by government payers and contracted plans
- Certified the accuracy and completeness of payer requirements prior to timely submission of clean claims to various insurance companies, either through an electronic or hard copy
- Managed billing queue status code to track unbilled delivery ticket(s) and maintained Reimbursement Pending Item Report, facilitated resolution, and ensured timeliness of claims submission
- Actively communicated status of assigned work, escalated billing concerns and challenges that could affect claims submission and processing with the Supervisor/Manager
- Collaborated with pharmacies to ensure rejected claim correction is resolved timely and has payable status in Claims to Adjudicate queue
- Managed billing queue to create and process claims in accordance with departmental expectations
- Protected patient health information by following regulations for HIPAA compliance.
Nutrition Refill Coordinator
03.2021 - 11.2021
- Processed enteral refills to be serviced by the company from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails
- Delivered exceptional service and customer satisfaction
- Answered telephone utilizing appropriate etiquette and spoke with public, referral sources, clinician's patients and their families
- Triaged problems in accordance with verbal and written training policies and procedures
- Provided patients with timely and accurate information and took appropriate actions regarding our services to ensure complete satisfaction
- Maintained refill rates at an acceptable level per company guidelines
- Verified insurance eligibility and benefits
- Confirmed that services to be provided by the company are a covered benefit under patient's insurance coverage
- Assured deliveries were scheduled to meet patient needs and company guidelines for cost-effectiveness
- Followed proper procedures for accurate and timely documentation of referral source or patient concerns and take appropriate corrective actions to ensure customer satisfaction
- Accurately updated patient and clinical information in the computer software system and maintained confidentiality of patient information.
Customer Service Representative
Eastern Bank
04.2019 - 02.2021
- Served as the bank’s first line of response for inbound customer calls regarding all types of existing accounts and services
- Provided a superior level of service by maintaining a detailed knowledge base on all bank products/services, related maintenance issues, related policy, procedure, and regulatory criteria
- Handled incoming calls and any subsequent follow up work within an acceptable time
- Provided effective communication with customers, project a friendly image over the telephone, and listen with intent to be able to apply different approaches to resolve the issue
- Provided information on establishing new products/services, which requires a thorough understanding of what the Bank offers and how it differs from our competitors
- Cross-sold bank products and services to inbound customers by educating them about new ways of benefiting from the Bank’s offerings
- Responsible for reasonable service and sales goals set forth by management
- Performed data entry, initiated requests for items requiring further investigation, work, or customer contact, and required to complete this in the absence of appropriate support personnel.
Litigation Assistant
Lustig, Glaser and Wilson PC
03.2017 - 10.2018
- Performed data entry of debt-collection documents including court judgments, small claims notices, capiases, and court dismissals from courts for small claims cases and communicated with court clerks to correct any errors or stipulations in the documents
- Filed debt collection claims for the state of Rhode Island
- Filed motions for attorneys including motions to transfer cases to different court jurisdictions and obtained attorney signatures for court-ordered documents
- Performed a thorough evaluation and analysis of debtors’ financial and credit histories to determine the possible need for an issuance of a Capias.
Bank Teller
St. Jean’s Credit
10.2016 - 02.2017
- Assisted customers with retail banking transactions including making deposits, withdrawals, cashing checks, making credit card payments, processing loan and mortgage payments and sold bank checks and money orders.
Bank Teller
Northshore Bank
03.2015 - 06.2015
- Assisted customers with retail banking transactions including making deposits, withdrawals, cashing checks, and worked with passbook accounts.
Administrative Assistant
United Parcel Service, UPS
11.2013 - 12.2014
- Answered customers’ questions and resolved all complaints regarding the delivery of packages through a computer information system (PCIS)
- Assisted in administrative duties including answering the phone
- Kept in direct contact with both the truck drivers and customers at all times, collected drivers’ ETAs to the building and kept track of which drivers are in or still out on the road at all times
- Scanned SRBs and ASDs and labeled and kept track of shipping bags.
Education
Bachelor of Science - Business Administration/Information Systems and Operations Management
Suffolk University
2014
Premedical - Health Sciences (Optometry
Massachusetts College of Pharmacy and Health Sciences
2010
Skills
- Proficient with
- Microsoft products (Excel, Word, PowerPoint)
- Accounts payable and receivable processes
- Bank and account reconciliation
- Payroll processing
- Proficient with Quickbooks
- Familiar with employee medical and dental benefit enrollment
- Medical billing and insurance claims correction process
- Use of databases such as Sales Management, Metavante Insight and CPR
- College level experience with HTML, SQL, Java, C and Microsoft Frameworks
- Proficient communication and troubleshooting skills with customers to work towards a solution that meets the end goals of both the business and the customer
- College level experience with
- HTML, SQL, Java, C and Microsoft Frameworks
- Experience with and intermediary knowledge of loan products including auto loans, flex equity lines of credit and cash reserve lines of credit
Timeline
Accounting and Payroll Specialist
Boston Yacht Club
11.2022 - 01.2023
Reimbursement/Billing Specialist
Kabafusion
11.2021 - 11.2022
Nutrition Refill Coordinator
03.2021 - 11.2021
Customer Service Representative
Eastern Bank
04.2019 - 02.2021
Litigation Assistant
Lustig, Glaser and Wilson PC
03.2017 - 10.2018
Bank Teller
St. Jean’s Credit
10.2016 - 02.2017
Bank Teller
Northshore Bank
03.2015 - 06.2015
Administrative Assistant
United Parcel Service, UPS
11.2013 - 12.2014
Bachelor of Science - Business Administration/Information Systems and Operations Management
Suffolk University
Premedical - Health Sciences (Optometry
Massachusetts College of Pharmacy and Health Sciences
Similar Profiles
KATHLEEN BUSHKATHLEEN BUSH
Food & Beverage Director at Essex County ClubFood & Beverage Director at Essex County Club
Tesi AltimanTesi Altiman
Host at Cactus Club Cafe, Kelowna Yacht ClubHost at Cactus Club Cafe, Kelowna Yacht Club
Kaden ThomasKaden Thomas
Lead Expo/Server at Bay Club at the Westshore Yacht ClubLead Expo/Server at Bay Club at the Westshore Yacht Club
Megan Worth, RNMegan Worth, RN
Certified Ophthalmic Technician/ Sonographer at Massachusetts Eye and Ear InfirmaryCertified Ophthalmic Technician/ Sonographer at Massachusetts Eye and Ear Infirmary
Allen CannerAllen Canner
Retail Associate Manager at MacRae's Sustainable GoodsRetail Associate Manager at MacRae's Sustainable Goods