Luiza Santiago Tertuliano
Fort Lee,NJ
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Gong Cha
11.2020 - 05.2021
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Hostess
The Highwood
05.2024 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Leonia High School
Leonia06.2023
Skills
- Team Leadership
- Cash Handling
- POS Systems
- Guest complaint resolution
- Customer Service
- Reservations Management
Languages
Portuguese
Spanish
Volunteer Experience
Volunteer
September 2023 to Present
AIAS NJIT - Newark, NJ
- Developed strong communication skills while providing customer service to students at the 3D Lab and Shop.
Timeline
Hostess
The Highwood
05.2024 - Current
Barista
Gong Cha
11.2020 - 05.2021
High School Diploma -
Leonia High School