Luiza Serjani
St.John's
Summary
Dedicated professional with a strong background in hospitality. Proven ability to deliver exceptional customer service, maintain cleanliness, and manage multiple tasks efficiently.
Overview
16
16
years of professional experience
Work History
Waitress/Barista/Bartender/Manager
Bar Europa
Tirane, Albania
05.2010 - 03.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, optimizing service efficiency and minimizing wait times.
- Trained and mentored new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to quality service.
- Implemented suggestions for menu improvements based on customer feedback, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Justinjani I Pare
Tirane, AlbaniaSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Handling complaints
- Hospitality service expertise
- Safe food handling
- Time management
Languages
Albanian
Native or Bilingual
Timeline
Waitress/Barista/Bartender/Manager
Bar Europa
05.2010 - 03.2026
High School Diploma -
Justinjani I Pare