Luiza Zancan de Melo
Alexandria,VA
Summary
Reliable, hardworking, and team-spirited. Having a quirky sense of humor and bubbly personality whilst being self-motivated and able to work on own initiative and calmly under pressure. I am keen to learn and train further to develop my career and contribute to the success of a company and the academic development of students.
Overview
14
14
years of professional experience
1
1
Certification
Work History
English Teacher
Monkey Tree English Center
12.2022 - 01.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Created and implemented activities to foster critical thinking skills of students.
- Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.
- Improved English proficiency through immersive language activities and real-life conversation practice.
English Phonics Teacher
Sha Li Tau Fang Primary School
01.2020 - 01.2021
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
English as a Second Language Teacher
LA Education English Center
01.2020 - 01.2021
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
Waitress
Blissful Carrot Restaurant
01.2016 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Retail Sales Assistant
Hard Rock Café
01.2014 - 01.2016
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by providing exceptional customer service and product knowledge.
Nursery Teaching Assistant
Canadian Leaning Center
01.2013 - 01.2014
- Set up playroom and childcare areas for safety and cleanliness.
- Established safe play environment for children.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Helped teacher prepare instructional material and displays.
PADI Scuba Diving Instructor
Scuba Junkie
01.2011 - 01.2012
- Maintained accurate records of student progress, certifications, and course completions to ensure compliance with industry regulations.
- Evaluated student performance during practical skills assessments to determine readiness for certification exams or advanced coursework.
- Developed strong rapport with students through effective communication skills and genuine enthusiasm for scuba diving education.
- Promoted environmental conservation through educational presentations on marine life and responsible diving practices during classes.
- Increased safety awareness among students through comprehensive instruction on diving equipment, procedures, and emergency protocols.
- Prepared students for advanced certification courses by imparting foundational knowledge on topics such as deep diving techniques or underwater navigation strategies.
- Organized successful group dive trips, handling logistics such as travel arrangements, accommodation bookings, and activity scheduling.
PADI Dive Master
Phi Phi Barakuda IDC Center
01.2010 - 01.2011
- Mentored novice divers, fostering a supportive learning environment that led to enhanced skills and confidence.
- Performed routine maintenance on diving equipment, ensuring reliability during dives and prolonging its lifespan.
- Enhanced customer satisfaction through personalized attention to individual needs, resulting in increased repeat bookings.
- Actively participated in marine conservation initiatives such as reef clean-ups or coral restoration projects in collaboration with local organizations.
- Maintained accurate records of diver qualifications and certifications, streamlining administrative processes for the dive center.
Education
Bachelor of Business Administration - Entrepreneurship
University of Saint Joseph
Macau SAR01.2022
Skills
- Problem-solving skills
- Classroom Management
- Student Support
- Team Collaboration
- Time Management
- Customer Service
- Retail Sales
- Reliability and punctuality
- POS system operations
- Attention to Detail
- Leadership Qualities
- First Aid Training
Certification
- Child Psychology - Managing Development, 2022-08-01
- Montessori Method of Education, 2022-08-01
- Principles of Childhood Development, 2022-08-01
- TEFL, Teaching English as a Second Language, 2020-09-01, ITT - International TEFL & TESOL Training
- Specialty Instructor #300205, 2013-08-01, Oxygen Provider, Deep Diver, Wreck Diver, Night Diver, Nitrox - Enriched Air Diving
- Emergency First Response, CPR and Care for Children Instructor, 2012-04-01
- Open Water SCUBA Instructor #300205, 2012-05-01
- Dive Master #300205, 2010-01-01
Personal Information
Title: TEFL Teacher/ PADI Scuba Diving Instructor
References
- Nair Cardoso, (+853) 6283.2279, Director of Saint Joseph Nursery
- Guilherme Mendes,(+853)6587.2882 Monkey Tree's Former Head Teacher
- Sara Vermaak, saravermaak@gmail, LA Education's Former Head Teacher
- Syen Lou, ms.syenlou@gmail.com, Former Blissful Carrot Restaurant's Owner
- Erika Lorraine, (+853) 6615.9824, Hard Rock Café's Former Retail Supervisor
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
English Teacher
Monkey Tree English Center
12.2022 - 01.2024
English Phonics Teacher
Sha Li Tau Fang Primary School
01.2020 - 01.2021
English as a Second Language Teacher
LA Education English Center
01.2020 - 01.2021
Waitress
Blissful Carrot Restaurant
01.2016 - 01.2020
Retail Sales Assistant
Hard Rock Café
01.2014 - 01.2016
Nursery Teaching Assistant
Canadian Leaning Center
01.2013 - 01.2014
PADI Scuba Diving Instructor
Scuba Junkie
01.2011 - 01.2012
PADI Dive Master
Phi Phi Barakuda IDC Center
01.2010 - 01.2011
Bachelor of Business Administration - Entrepreneurship
University of Saint Joseph
- Child Psychology - Managing Development, 2022-08-01
- Montessori Method of Education, 2022-08-01
- Principles of Childhood Development, 2022-08-01
- TEFL, Teaching English as a Second Language, 2020-09-01, ITT - International TEFL & TESOL Training
- Specialty Instructor #300205, 2013-08-01, Oxygen Provider, Deep Diver, Wreck Diver, Night Diver, Nitrox - Enriched Air Diving
- Emergency First Response, CPR and Care for Children Instructor, 2012-04-01
- Open Water SCUBA Instructor #300205, 2012-05-01
- Dive Master #300205, 2010-01-01
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