Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luiz Gustavo Oliveira De Brida

North Billerica,MA

Summary

Dynamic Customer Success Manager with a proven track record at Arrow Property Services, excelling in client relations and account management. Adept at delivering tailored solutions and fostering strong relationships, I leverage my teamwork skills and operational expertise to enhance customer satisfaction and drive project success.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Arrow Property Services
Woburn, MA
03.2024 - Current

Established initial client contact to evaluate needs and deliver customized solutions.

Acted as the main point of contact for clients, coordinating with cross-functional departments to deliver high-quality service. Conducted on-site visits to assess project requirements and evaluate scope of work.

Managed office and shop operations, including procurement of supplies and workspace organization.

Pizza Shop Assistant

Expresso Pizza
Billerica, MA
10.2021 - 05.2022

Opened and closed the store, ensuring operational readiness, cleanliness, and compliance with company standards.

Managed daily cash handling, including register balancing

Supervised staff during shifts to maintain efficiency and high customer service standards.

Processed phone orders and handled customer inquiries, ensuring accurate order entry and customer satisfaction.

Worked across multiple kitchen stations (grill, fryer, and pizza preparation) to support operations during peak hours.

Carpentry Apprentice

GPG Carpentry
Lowell, MA
09.2018 - 03.2020

Assisted in carpentry and construction tasks, supporting project completion from planning to execution.

Participated in on-site construction activities, ensuring quality and adherence to project specifications.

Served as a point of contact between clients and the company, facilitating communication and clarifying project requirements

Education

High School Diploma -

Lowell High School
Lowell, MA

Skills

  • Customer account management
  • Strong ability to follow rules
  • Strong teamwork and collaboration skills
  • Multitasking
  • Customer relationship building
  • Positive attitude
  • Excellent communication
  • Well organized

Languages

English
Full Professional
Portuguese
Native or Bilingual

Timeline

Customer Success Manager

Arrow Property Services
03.2024 - Current

Pizza Shop Assistant

Expresso Pizza
10.2021 - 05.2022

Carpentry Apprentice

GPG Carpentry
09.2018 - 03.2020

High School Diploma -

Lowell High School
Luiz Gustavo Oliveira De Brida