Lujain Alazam
Dublin,Ohio
Summary
Innovative and results-driven Senior Lead Architect with 12+ years of experience driving enterprise-scale technology modernization at JPMorgan Chase & Co. Certified Expert Engineer with deep expertise in cloud, AI/ML, DevOps, and enterprise platforms. Proven success in delivering mission-critical digital transformations, including leading the modernization of the deposits platform and pioneering customer self-service capabilities across mobile and web. Recognized for strategic leadership, platform engineering, and talent development, including serving as CCB E2 Selection Lead and mentoring the next generation of engineers. Passionate about leveraging technology to enhance customer experiences, reduce operational risk, and drive business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VP, Senior Lead Architect
JPMorgan Chase
Columbus, OH
05.2020 - Current
- Led CD Modernization initiative for the deposits platform, digitizing certificate of deposit renegotiation (renew/close) through mobile and web, eliminating branch-only processes and transforming the customer experience.
- Spearheaded go-to-market strategy scaling a pilot from 3K to 56M+ users, enhancing transaction search and listing experiences in the Chase mobile app.
- Implemented AI/ML models (topic modeling, sentiment analysis) for internal cloud knowledge base, reducing support tickets by 72% and boosting user satisfaction by 95%.
- Directed multiple Agile teams on enterprise technology initiatives, improving project delivery timelines by 18%and accelerating business outcomes.
- Designed automated solutions for data retention and archiving, including purging 39M+ records and implementing a serverless compliance framework.
- Transformed legacy processes into customer self-service platforms, significantly increasing satisfaction and driving new revenue streams.
- Championed access management modernization, automating critical processes to meet risk and audit requirements while reducing operational burden.
- Established Path to Architecture program, transitioning 81 engineers into architectural roles and expanding organizational technical depth.
- Appointed CCB E2 Selection Lead, overseeing the prestigious Expert Engineer selection process across Consumer & Community Banking.
- Launched the “E2 - Expert Engineer & You” program, preparing 59 women engineers for certification, strengthening JPMorgan’s technical diversity pipeline.
- Coached student hackathon and GenerationTech teams from ideation through execution, serving as a firm ambassador and inspiring future technologists.
Software Engineer
JPMorgan Chase
Columbiana, Ohio
06.2016 - 05.2025
- Accelerated critical vulnerability remediation by 73%, establishing new benchmarks for security responsiveness.
- Founded and scaled a DevOps team, automating SDLC pipelines and migrating source code to Bitbucket, improving productivity by ~200%.
- Enhanced IT Service Management workflows, increasing approval efficiency and operational throughput.
- Automated defect transfer process (ALM → Jira), streamlining engineering productivity.
- Delivered multiple global-scale, real-time applications, improving customer experience and setting new performance standards.
- Executed 8 high-impact projects, demonstrating agility and end-to-end delivery ownership.
Application Support Engineer
JPMorgan Chase
Columbus, Ohio
09.2012 - 05.2016
- Modernized incident remediation processes, improving resolution efficiency by 82%.
- Introduced parallel coding/testing releases, boosting delivery productivity by 20%.
- Built automated reporting tools for Business Banking KYC, saving significant resources.
- Delivered 300+ SAS reports integrated with Excel, reducing manual data filtering and tracking efforts.
- Cultivated cross-functional partnerships, improving project alignment and business engagement.
Education
Bachelor of Science - Computer Science & Engineering
University of Technology
Baghdad, IraqSkills
- AI/ML implementation
- Cloud architecture
- Agile project management
- Data automation
- Security remediation
- Digital transformation
- Go-to-market strategy
Accomplishments
- Spotlight Award (2024 & 2023) – takeITforward, Women on the Move (Diversity & Inclusion)
- E2 – Expert Engineer (2023)
- Technology Rising Star Award (2021)
- Global Technology Transformational Leadership Award (2019)
Certification
- AWS Certified Solutions Architect – Professional
- AWS Certified Solutions Architect – Associate
- AWS Certified Cloud Practitioner
- ARGO Certified Software Engineer
- ITIL® 4 Foundation
Languages
English
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
VP, Senior Lead Architect
JPMorgan Chase
05.2020 - Current
Software Engineer
JPMorgan Chase
06.2016 - 05.2025
Application Support Engineer
JPMorgan Chase
09.2012 - 05.2016
Bachelor of Science - Computer Science & Engineering
University of Technology
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