LUJEAN VAUGHN
Denver,CO
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Nurse and Client Care Supervisor/RVT
Wheat Ridge Animal Hospital
03.2017 - Current
- Increased staff retention rates by offering professional development opportunities and creating a supportive workplace culture.
- Managed staff schedules, assignments, and time-off requests to maintain adequate coverage while minimizing overtime expenses.
- Ensured regulatory compliance by staying current on industry standards and integrating them into daily practice.
- Served as a mentor to new hires, contributing to higher levels of competency among nursing staff members over time.
- Coordinated with regional service teams to resolve customer service issues.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Worked with customer service representatives to handle escalated customer issues.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Veterinary Technician- Shift Lead
Banfield Pet Hospital
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Trained and mentored other LVT staff.
- Completed store opening and closing procedures and balanced tills.
Veterinary Technician- Internship
Alameda East Veterinary Hospital
09.2015 - 12.2015
- Adhered to safety protocols when handling hazardous materials or working with potentially dangerous animals
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets
- Utilized restraint techniques appropriately when examining or treating animals exhibiting aggressive behaviors
- Fostered an environment of respect among staff members while encouraging teamwork to achieve common goals
- Conducted physical examinations on incoming animals to assess general condition and identify any potential issues
- Prepared surgical suites including sterilizing instruments and setting up equipment
- Assisted in emergency situations such as resuscitation or trauma cases requiring immediate attention.
Front Desk Coordinator
VCA Southeast Area Animal Hospital
08.2012 - 03.2013
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate Of Applied Science In Veterinary Technology -
Bel-Rea Institute of Animal Technology
12.2015
Skills
- Recruiting and Training
- Medical and Client Care Supervision
- Veterinary Care
- Client Relationships
- Coaching and Mentoring
- Inbound and Outbound Calling
Certification
- Registered Veterinary Technician
- National Honor Society at MSU Denver
References
References available upon request
Affiliations
- CACVT Member
Timeline
Clinical Nurse and Client Care Supervisor/RVT
Wheat Ridge Animal Hospital
03.2017 - Current
Veterinary Technician- Internship
Alameda East Veterinary Hospital
09.2015 - 12.2015
Front Desk Coordinator
VCA Southeast Area Animal Hospital
08.2012 - 03.2013
Veterinary Technician- Shift Lead
Banfield Pet Hospital
Associate Of Applied Science In Veterinary Technology -
Bel-Rea Institute of Animal Technology
- Registered Veterinary Technician
- National Honor Society at MSU Denver
Similar Profiles
Haley SchommerHaley Schommer
RVT at Wheat Ridge Animal HospitalRVT at Wheat Ridge Animal Hospital
AMBER BIGGSAMBER BIGGS
Customer Service Representative at Wheat Ridge Animal HospitalCustomer Service Representative at Wheat Ridge Animal Hospital
Cristian AlvaradoCristian Alvarado
Intensive Care Unit at Wheat Ridge Animal HospitalIntensive Care Unit at Wheat Ridge Animal Hospital