LUJEAN VAUGHN
Denver,CO
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Nurse and Client Care Supervisor/RVT
Wheat Ridge Animal Hospital
2017.03 - Current
- Increased staff retention rates by offering professional development opportunities and creating a supportive workplace culture.
- Managed staff schedules, assignments, and time-off requests to maintain adequate coverage while minimizing overtime expenses.
- Ensured regulatory compliance by staying current on industry standards and integrating them into daily practice.
- Served as a mentor to new hires, contributing to higher levels of competency among nursing staff members over time.
- Coordinated with regional service teams to resolve customer service issues.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Worked with customer service representatives to handle escalated customer issues.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Veterinary Technician- Shift Lead
Banfield Pet Hospital
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Trained and mentored other LVT staff.
- Completed store opening and closing procedures and balanced tills.
Veterinary Technician- Internship
Alameda East Veterinary Hospital
2015.09 - 2015.12
- Adhered to safety protocols when handling hazardous materials or working with potentially dangerous animals
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets
- Utilized restraint techniques appropriately when examining or treating animals exhibiting aggressive behaviors
- Fostered an environment of respect among staff members while encouraging teamwork to achieve common goals
- Conducted physical examinations on incoming animals to assess general condition and identify any potential issues
- Prepared surgical suites including sterilizing instruments and setting up equipment
- Assisted in emergency situations such as resuscitation or trauma cases requiring immediate attention.
Front Desk Coordinator
VCA Southeast Area Animal Hospital
2012.08 - 2013.03
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate Of Applied Science In Veterinary Technology -
Bel-Rea Institute of Animal Technology
12.2015
Skills
- Recruiting and Training
- Medical and Client Care Supervision
- Veterinary Care
- Client Relationships
- Coaching and Mentoring
- Inbound and Outbound Calling
Certification
- Registered Veterinary Technician
- National Honor Society at MSU Denver
References
References available upon request
Affiliations
- CACVT Member
Timeline
Clinical Nurse and Client Care Supervisor/RVT
Wheat Ridge Animal Hospital
2017.03 - Current
Veterinary Technician- Internship
Alameda East Veterinary Hospital
2015.09 - 2015.12
Front Desk Coordinator
VCA Southeast Area Animal Hospital
2012.08 - 2013.03
Veterinary Technician- Shift Lead
Banfield Pet Hospital
Associate Of Applied Science In Veterinary Technology -
Bel-Rea Institute of Animal Technology
- Registered Veterinary Technician
- National Honor Society at MSU Denver
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