LUJOCK DHOL
Portland
Summary
Customer service and engineering experienced professional. Currently pursuing a degree in Information Technology and building technical support skills. Previous jobs required a high level of customer contact and attention to detail. Bilingual with knowledge of Microsoft programs, troubleshooting, and operating systems.
Overview
1
1
year of professional experience
Work History
Validation Engineer
Intel
05.2022 - 06.2022
- Knowledge of HLK and debugging and/or troubleshooting.
- Experience With Bluetooth, Wi-Fi, other IOT testing.
- Documented entire validation process, noting changes or alterations completed.
- Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
- Led risk assessment meetings, offering input on assessments such as system impact, component criticality, data integrity and other factors.
- Managed and inspected instruments and equipment for manufacturing WIFI/Blue tooth drivers through ( HLK) kit.
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
Cloud Support Engineer
Atmosera
05.2021 - 02.2022
- Ticket SLA adherence on a daily basis from the customer support queue.
- Experience writing technical documents.
- Familiarity with ticketing tools such as: Footprints, Web Helpdesk, ManageEngine or Zendesk.
- Used metrics to monitor application and infrastructure performance.
- Experience in SQL/Tableau.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Diagnosed and executed resolution for network and server issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- experience in virtualization technologies such as Hyper-V or VMware.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ12.2024
Associate of Science - Information Technology
Columbia Basin College
Pasco, WA04.2021
Skills
- Process Analysis
- Equipment Calibration
- Effective Communication
- Measurements and Analysis
- Math Skills
- Testing Protocols
Timeline
Validation Engineer
Intel
05.2022 - 06.2022
Cloud Support Engineer
Atmosera
05.2021 - 02.2022
Bachelor of Science - Information Technology
Arizona State University
Associate of Science - Information Technology
Columbia Basin College
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