Summary
Overview
Work History
Skills
Languages
Timeline
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Luka Chkhaidze

Luka Chkhaidze

Brooklyn,NY

Summary

At Action Express Inc, I leveraged my expertise in dispatch software and exceptional customer relations to enhance dispatch efficiency and customer satisfaction. My strategic route planning and ability to maintain professionalism under pressure led to significant improvements in service delivery and safety, showcasing my reliability and results-driven approach.

Overview

1
1
year of professional experience

Work History

Dispatcher Coordinator

Action Express Inc
06.2023 - 07.2024
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.

Skills

  • Dispatch Software Familiarity
  • Route Planning
  • Incident Reporting
  • Logistics Management
  • Prioritizing calls
  • Dispatching procedures
  • Dispatch Coordination
  • Customer Relations
  • Data Entry
  • Route Navigation
  • Routing orders
  • Multitasking
  • Reliability
  • Workplace Safety

Languages

English
Full Professional
Georgian
Native or Bilingual
Greek
Professional Working

Timeline

Dispatcher Coordinator

Action Express Inc
06.2023 - 07.2024

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Luka Chkhaidze