Luka Ostengo
Aventura,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Armani Exchange. Excelled in problem-solving and adaptable customer service, significantly boosting client retention. Skilled in stocking supplies and maintaining organized environments, coupled with strong communication abilities, ensuring peak operational efficiency and team collaboration. Seller Support Associate expert in customer service with ome plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Overview
2
2
years of professional experience
Work History
Seller Support Associate
Armani Exchange
03.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Boosted client retention rates through exceptional customer service and personalized experiences.
- Provided exceptional customer service, leading to increased client retention rates.
Customer Service Representative
Ups Store
01.2023 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
High School Diploma -
Don Soffer Aventura High School
Aventura, FL05.2024
Skills
- Stocking Supplies and Retail Products
- Goal-Oriented
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Seller Support Associate
Armani Exchange
03.2023 - 08.2024
Customer Service Representative
Ups Store
01.2023 - 03.2023
High School Diploma -
Don Soffer Aventura High School
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