Business administration graduate with hands-on experience in autonomous delivery support, Sage ERP order processing, customer service, and office operations. Known for accurate documentation, clear communication, and dependable teamwork in fast-paced environments that require quick problem solving and steady follow-through.
Work History
Co-Lead
1 Month
Sunshine Livermore Ministry | Livermore, CA | 10.2026 - Current
Served on executive team, contributing to ministry planning and team decisions that drove effective community outreach.
Organized ministry events and activities, coordinating schedules, materials, and volunteer support to ensure smooth execution and community involvement.
Led worship sessions, coordinating song selection, rehearsals, and participant engagement to enhance spiritual experiences.
Store Associate
4 Months
In-N-Out Burger | Livermore, CA | 07.2026 - Current
Took customer orders accurately, ensuring friendly and efficient service to enhance guest experience.
Maintain clean, organized dining and service areas.
Greeted guests upon arrival at the restaurant. and assist with dining room needs.
Assist with food preparation while following food safety and quality standards.
Independent Business Owner
2 Years
Amway | Dublin, CA | 11.2024 - Current
Assisted customers in selecting products and placing orders while building relationships through product education and follow-up, contributing to supplemental income through direct sales.
Tracked sales, orders, expenses, and Personal Volume (PV) to assess business activity and inform financial decisions.
Participated in ongoing product and business training, attending FED 2026 for professional development and networking opportunities.
Operations Specialist, Robots
2 Months
DoorDash | Fremont, CA | 08.2026 - 10.2026
Monitored robot performance and completed field routes to support safe, reliable autonomous deliveries.
Troubleshot connectivity, mapping, hatch, and controller antenna issues; coordinated robot swaps and equipment replacements.
Documented incidents and communicated operational updates to trainers, teammates, and support partners.
Office Administrator & Operations
2 Months
Wardley Film | Stockton, CA | 06.2026 - 08.2026
Processed purchase and sales orders in Sage ERP, generated delivery receipts, and maintained accurate pallet and inventory records.
Responded to customer inquiries and coordinated with office and warehouse teams to support timely order fulfillment and daily operations.
Student — Community Service Activities
1 Year
Operation Dawn | Gilroy, CA | 05.2025 - 05.2026
Maintained clean, safe, and organized residential facilities while supporting daily operations for residents and staff.
Coordinated meal preparation, grocery distribution, supply transport, and equipment handling with a local center.
Completed 200 hours of community service over 50 weeks.
Read 80 Christian books to support personal growth and spiritual development.
Customer Service Advocate
6 Months
Target | Dublin, CA | 03.2024 - 09.2024
Assisted guests with purchases, returns, and product inquiries while providing friendly, efficient service.
Processed transactions accurately and helped resolve checkout concerns.
Supported inventory management by restocking merchandise, organizing products, and checking item availability.
Camp Lead
2 Months
Catalyst Camps | Livermore, CA | 06.2023 - 08.2023
Led daily camp activities and supervised campers to maintain a safe, engaging, and inclusive environment.
Applied the Reggio Emilia approach through child-led exploration, creative projects, and hands-on learning.
Coordinated with camp staff to organize schedules, prepare materials, and support campers’ individual needs.
Floor Staff Member
3 Months
Meet Fresh | Livermore, CA | 03.2023 - 06.2023
Greeted Meet Fresh guests and guided dessert and beverage selections.
Took counter orders and operated POS register during busy shifts.
Served shaved ice, taro ball, and herbal jelly desserts.
Apprentice
3 Months
East Bay Koi | Oakland, CA | 09.2022 - 12.2022
Assisted with koi pond maintenance and filtration system cleaning.
Monitored water quality and adjusted pond conditions for fish health.
Fed koi and inspected fish behavior for signs of stress.
Cleaned tanks, pumps, and pond equipment at East Bay Koi.
Apprentice
4 Months
PTR Manufacturing | Union City, CA | 05.2022 - 09.2022
Assisted with quality assurance activities, including ACAI and First Article Inspection (FAI) documentation.
Supported product inspections and recorded findings to help verify compliance with manufacturing specifications.
Seaman Apprentance
8 Months
U.S Navy | Livermore, California | 08.2021 - 04.2022
Participated in scheduled meetings and physical fitness activities to prepare for military service.
Studied Navy ranks, core values, and general orders in preparation for recruit training.
Followed Navy procedures and safety standards while completing assigned duties.
Completed Third-Class Swim Test.
Education
Bachelor of Science - Business Administration
University of The Pacific | Stockton, CA | 01-2021
Dean’s Honor Roll, 2016
Powell Scholarship Recipient, University of the Pacific
Sigma Chi Fraternity
Asian American Christian Fellowship
Integrated Development Group
Order of Omega
Soccer Participant, InterVarsity
Skills
Autonomous Delivery Operations
Field Troubleshooting
Sage ERP
Purchase and Sales Orders
Customer Service
Hospitality
Sales and Relationship Building
Microsoft Office
Incident Documentation
Team Collaboration
Attention to detail
Languages
Chinese (Mandarin)
Limited
Chinese (Cantonese)
Limited
Certification
Teaching English as a Foreign Language (TEFL) Certification