Luka Savic
Belgrade
Summary
I am a technical services professional with high standards and a strong, results-oriented mindset. I have a solid background in delivering effective technical solutions and improving operational efficiency. Known for a collaborative and adaptable approach, I focus on reliability, responsiveness, and clear communication in fast-changing environments. I bring strong technical troubleshooting and customer support skills and am valued for practical problem-solving. I am now looking to grow into a project management or team supervisor role, where I can combine my technical expertise with leadership and coordination.
Overview
8
8
years of professional experience
Work History
Remote Technical Services Specialist - Level 3
NCR Voyix
01.2026 - Current
- Provided Level 3 remote technical support for NCR POS systems running Aloha and Symphony systems for both enterprise and small to medium business clients.
- Diagnosed and resolved complex hardware, software, network, and server-side issues using advanced remote diagnostic tools
- Performed server configuration, maintenance, and troubleshooting to ensure system stability, security, and performance
- Acted as a technical point of contact for field technicians, providing guidance, coordination, and issue escalation support
- Occasionally served as Team and Shift Lead, overseeing workloads, prioritizing incidents, and supporting team performance (this was the case for some of my previous positions as well)
Account Support Analyst
NCR Voyix
03.2023 - 12.2025
- Managed major client accounts (enterprise level), serving as the primary point of contact and ensuring high levels of customer satisfaction
- Partnered with clients to understand business requirements and deliver tailored technical solutions using company products
- Supported successful solution implementation through testing, user training, and ongoing technical support
- Prepared and delivered reports and insights for internal teams and external stakeholders to support decision-making
- Collaborated with cross-functional teams to streamline troubleshooting processes and developed training materials to improve team expertise
PS Technical Consultant
NCR Corporation
04.2021 - 03.2023
- Delivered consulting services for software and hardware solutions, providing technical expertise across the full project lifecycle
- Worked directly with clients and field engineers to gather requirements, resolve technical issues, and ensure successful solution delivery
- Led implementation of integrated technical solutions, improving customer operational efficiency and system reliability
- Collaborated with internal cross-functional teams to ensure seamless execution and high-quality service delivery
- Analyzed system performance and operational data to identify optimization opportunities and recommend improvements
Technical Support Specialist - Level 2
NCR Corporation
06.2019 - 04.2021
- Provided Level 2 technical support to field technicians for hardware, software, and system-related issues
- Coordinated and facilitated hardware component replacements to restore system functionality efficiently
- Implemented required software updates and configuration changes to resolve incidents and improve system stability
- Supported transitions from legacy systems to new hardware platforms, ensuring minimal disruption to operations
- Led troubleshooting initiatives and mentored junior team members, improving response times and customer satisfaction
IT Salesperson
Tehnomanija
02.2018 - 06.2019
- Advised customers on IT and consumer technology products, matching technical specifications to customer needs
- Drove sales through consultative selling, explaining product features, benefits, and comparisons in a clear, customer-focused manner
- Supported customers with pre-sale and basic post-sale technical guidance, improving satisfaction and repeat business
- Maintained up-to-date knowledge of hardware, software, and emerging technologies to provide accurate recommendations
- Collaborated with store teams to achieve sales targets, manage inventory, and ensure strong in-store product presentation
Education
Course - E-commerce Manager & Entrepreneur
Internet Academy
01.2025
Associate in Engineering Technology - Information And Computer Systems
ITS – Visoka Škola Strukovnih Studija Za Informacione Tehnologije
Belgrade, Serbia10-2029
High School Diploma -
Secondary School of Electrical Engineering "Rade Koncar"
Belgrade06.2016
Skills
- Account Management
- Software as a Service (SaaS)
- Remote support
- Software installation
- Network configuration
- Incident management
- Performance analysis
- Server management
- Client relationship building
- Business process analysis
- Project management
- User training
- Technical consulting
- Web Analytics
- Search Engine Optimization (SEO)
- Online Content Creation
- Wordpress
- Digital & Traditional Marketing
- Adobe Photoshop
- HTML & CSS
- Service NOW
- Oracle EMC
- QuickBase
- Aloha CMC & CFC
- Microsoft Office
- Driving License
- Organization Skills
- Data Analysis & Interpretation capability
Websites
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Remote Technical Services Specialist - Level 3
NCR Voyix
01.2026 - Current
Account Support Analyst
NCR Voyix
03.2023 - 12.2025
PS Technical Consultant
NCR Corporation
04.2021 - 03.2023
Technical Support Specialist - Level 2
NCR Corporation
06.2019 - 04.2021
IT Salesperson
Tehnomanija
02.2018 - 06.2019
Course - E-commerce Manager & Entrepreneur
Internet Academy
Associate in Engineering Technology - Information And Computer Systems
ITS – Visoka Škola Strukovnih Studija Za Informacione Tehnologije
High School Diploma -
Secondary School of Electrical Engineering "Rade Koncar"