Luka Tsiklauri
Brooklyn,NY
Summary
Payroll Manager with five years of experience in managing complex payroll operations across multiple states. Skilled in payroll systems, compliance, and team leadership. Proven ability to streamline workflows and reduce errors, ensuring accurate and timely payroll processing. Adept at collaborating with HR and Finance to enhance payroll functions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Manager
Eco-tax, Inc
Brooklyn, NY
12.2022 - Current
- Led multi-state payroll for 500+ businesses, enhancing accuracy through PR, ADP, and QBO systems.
- Implemented payroll audits that decreased error rates by 65% through automation.
- Developed SOPs for payroll clerks, improving consistency and efficiency in payroll processing.
- Facilitated the transition to a new HRIS system, ensuring smooth adaptation and continued payroll accuracy.
- Coordinated complex payroll functions, including garnishments and terminations, adhering to strict compliance standards.
Head Coach
Park Slope United Soccer Club
Brookyln, NY
05.2021 - 12.2023
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Communicated with parents regarding their child's development, both athletically and academically.
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
- Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
- Facilitated communication between players and staff members when issues arise.
- Evaluated players' performance during practice sessions and games.
- Instructed players on proper nutrition habits to optimize physical performance.
- Created individual training programs tailored to each player's strengths and weaknesses.
- Organized and led drills to improve player technique and tactical awareness.
Payroll Supervisor
JOFAZ Transportation Inc.
Brooklyn, NY
04.2022 - 12.2022
- Processed weekly and semi-monthly payroll for union and non-union staff (2500+ employees).
- Trained and supervised a team of 8 payroll clerks; established SOPs to ensure consistent practices.
- Coordinated garnishments, bonuses, and terminations in compliance with company policies.
- Collaborated with accounting to reconcile payroll GL accounts monthly.
- Supported successful transition to new HRIS (EOD) during system overhaul in 2022.
Payroll Associate
DG Dental Lab
Brooklyn, NY
01.2021 - 02.2022
- Managed special projects, such as implementing new software updates or improvements within the existing system, QBO.
- Verified accuracy of timesheets and attendance records; prepared reports for management review.
- Performed regular audits of data entry into the payroll system to ensure accuracy of payments made to employees.
- Investigated discrepancies in paychecks received by employees; took appropriate action according to established guidelines.
- Maintained accurate records of employee pay, benefits, deductions, leave time and other relevant information in the company's payroll system.
- Processed payroll for up to 50 employees on a bi-weekly basis, including calculating and verifying hours worked, and deductions due.
Sales Associate
Target
South Burlington, Vermont
05.2020 - 12.2020
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Worked with fellow sales team members to achieve group targets.
Advertising Manager
SUNY Plattsburgh
Plattsburgh, New York
01.2020 - 12.2020
- Processed payroll for independent contractors.
- Liaised with external agencies to create high-impact ads across multiple platforms.
- Monitored industry developments to stay abreast of new opportunities or threats.
- Organized promotional events to drive sales growth.
- Maintained relationships with key stakeholders such as journalists, bloggers, influencers.
- Managed the budget for each campaign and monitored its performance.
Customer Service Representative
Lowes Home Improvment
Prattsburgh, New York
03.2019 - 12.2019
- rovided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
Inventory Associate
RGIS Inventory Services
Plattsburgh, New York
01.2017 - 09.2017
- Collaborated with other departments to optimize inventory management strategies.
- Coordinated shipping activities with carriers to ensure timely deliveries.
- Resolved issues related to incorrect or missing items on delivery documents.
- Created and maintained accurate inventory records, including item numbers, descriptions, locations, quantities and reorder levels.
- Provided training and guidance to new staff members regarding proper inventory control methods.
- Assisted with special projects such as cycle counting, reorganizing inventory storage areas.
Hotel Front Desk Receptionist
Holiday Inn Hotel and Suites
Plattsburgh, New York
01.2017 - 09.2017
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Prepared reports related to occupancy rates, revenue generated from room sales for management review.
Customer Service Representative
Walmart
Plattsburgh, New York
04.2016 - 10.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Tops Friendly Markets
Saranac Lake, New York
04.2015 - 09.2015
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Business Administration
University of New York At Plattsburgh
Plattsburgh, NY12-2020
Skills
- Payroll Audits & Reconciliations
- Tax Reporting: W-2, 941, 940, 1099, State Filings
- Multi-State Payroll Compliance (CA, NY, TX, FL, GA, etc)
- Payroll Processing (ADP, Paychex, Gusto, QBO, EOD, PR)
- HRIS Systems (Workday, SAP, Oracle HCM)
- Tax & Labor Law Compliance (FLSA, ACA, W-2, 941)
- Payroll Reporting & Audits
- Employee Benefits Administration
- Multi-State & International Payroll
- Budgeting & Cost Control
- Team Leadership & Training
- Excel (VLOOKUP, PivotTables, Macros)
- Team Management & Cross-Department Coordination
- Problem solving
Affiliations
- Midfielder for SUNY Plattbsurgh men's soccer , 2016 to 2020
- New York State champion in Soccer PHS 2015
- Stock market club Member, 2017
- Supply and chain management Member, 2018
Certification
Certified Payroll Professional (CPP) – MyCPE
FIFA USA National D License
Languages
English
Native/ Bilingual
Georgian
Native/ Bilingual
Russian
Professional
Timeline
Payroll Manager
Eco-tax, Inc
12.2022 - Current
Payroll Supervisor
JOFAZ Transportation Inc.
04.2022 - 12.2022
Head Coach
Park Slope United Soccer Club
05.2021 - 12.2023
Payroll Associate
DG Dental Lab
01.2021 - 02.2022
Sales Associate
Target
05.2020 - 12.2020
Advertising Manager
SUNY Plattsburgh
01.2020 - 12.2020
Customer Service Representative
Lowes Home Improvment
03.2019 - 12.2019
Inventory Associate
RGIS Inventory Services
01.2017 - 09.2017
Hotel Front Desk Receptionist
Holiday Inn Hotel and Suites
01.2017 - 09.2017
Customer Service Representative
Walmart
04.2016 - 10.2016
Cashier
Tops Friendly Markets
04.2015 - 09.2015
Bachelor of Science - Business Administration
University of New York At Plattsburgh