Luka Zoko
Palos Park,IL
Summary
Motivated early-career professional with proven interpersonal skills, time management, problem-solving, and decision-making abilities. Dedicated to delivering exceptional service, effective performance, adaptability, and continuous improvement.
Overview
3
3
years of professional experience
Work History
Valet
Blu Valet
Burr Ridge, Illinois
08.2025 - Current
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Parked vehicles efficiently while ensuring customer satisfaction and safety.Greeted guests and answered questions about valet service, directions and local attractions.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Followed company policies related to guest satisfaction standards and procedures.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Kept digital logs updated with cars, locations and special customer information.
- Managed keys and vehicle documentation accurately during shift changes.
- Communicated effectively with team members to coordinate vehicle retrievals.
- Resolved guest inquiries promptly, enhancing overall service experience.
Rehabilitation Technician
RUSH Physical Therapy
Palos Hills, Illinois
08.2024 - Current
- Maintained and organized therapy equipment and treatment areas for optimal use.
- Educated patients on exercise routines and proper techniques for recovery.
- Communicated effectively with patients to ensure comfort during treatments.
- Supported administrative tasks, including scheduling appointments and managing files.
- Assisted physical therapists with patient treatments and exercises.
- Observed safety precautions when working around medical equipment or assisting patients with mobility issues.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Answered phones, copied documents and updated schedule boards.
- Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes.
- Provided support in the use of mobility aids, such as walkers and wheelchairs.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
- Supported patients with neurological conditions, enhancing motor skills and balance.
- Led patients through prescribed aquatic therapy exercises in a pool setting.
- Educated patients and families on home exercises and lifestyle adjustments.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Assisted physical therapists with patient rehabilitation exercises and therapy sessions.
Sales Associate / Cashier
Lowes Home Improvment
Orland Park, Illinois
02.2024 - 08.2024
Youth Sports Coach
Kids First Sports Safety
Lemont, Illinois
05.2023 - 11.2023
Front End Associate
Noodles & Company
Orland Park, Illinois
08.2022 - 11.2022
Education
Bachelor of Science - Sport & Exercise Science
Benedictine University
Lisle, IL05-2025
Skills
- Patient communication
- Medical equipment handling & setup
- Equipment cleaning & maintenance
- HIPAA compliance
- Safe driving
- Time management & organization
- Attention to detail & instruction following
- Composure under pressure
- Problem solving
- Physical stamina & lifting ability
- Customer focus
- Independent work
- Team coordination & collaboration
- Strong work ethic
Languages
Croatian
Native/ Bilingual
Bosnian
Native/ Bilingual
Affiliations
Clinic Volunteer / Aide at IMPACT Physical Therapy, Orland Park, IL (Fall 2024)
Timeline
Valet
Blu Valet
08.2025 - Current
Rehabilitation Technician
RUSH Physical Therapy
08.2024 - Current
Sales Associate / Cashier
Lowes Home Improvment
02.2024 - 08.2024
Youth Sports Coach
Kids First Sports Safety
05.2023 - 11.2023
Front End Associate
Noodles & Company
08.2022 - 11.2022
Bachelor of Science - Sport & Exercise Science
Benedictine University