Lukaiya Freeland
Albuquerque
Summary
Dynamic Microsoft Expert Salesman with a proven track record in enhancing user productivity through tailored training and support. Skilled in Microsoft Power BI and customer service, I successfully boosted team performance and sales revenue at Microsoft by implementing best practices and conducting impactful workshops. Adept at multitasking and maintaining organizational excellence.
Overview
2
2
years of professional experience
Work History
Microsoft Expert Salesman
Microsoft
07.2025 - Current
- Provided expert support for Microsoft Office suite applications, enhancing user productivity and efficiency.
- Assisted in troubleshooting software issues, ensuring seamless operation of Microsoft products across teams.
- Developed training materials for new users, improving onboarding experience for Microsoft software applications.
- Collaborated with cross-functional teams to implement best practices for using Microsoft tools effectively.
- Maintained up-to-date knowledge of Microsoft product updates, ensuring team utilization of latest features and functionalities.
- Conducted workshops on advanced features of Microsoft Excel, boosting team data analysis capabilities.
- Installed and configured server and workstation hardware, OS and custom applications.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Sales Associate
Best Buy
11.2024 - Current
- Assisted customers in product selection, providing tailored recommendations based on individual needs.
- Maintained inventory accuracy through regular stock checks and timely replenishment of merchandise.
- Executed point-of-sale transactions efficiently, ensuring a seamless checkout experience for customers.
- Collaborated with team members to create visually appealing product displays that enhanced store aesthetics.
- Utilized POS systems effectively for inventory tracking and sales reporting, contributing to operational efficiency.
- Participated in training sessions to stay updated on new products and sales techniques, enhancing personal knowledge base.
- Fostered positive relationships with customers through exceptional service, leading to repeat business opportunities.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Order Picker
Target
06.2024 - 10.2024
- Operated pallet jacks and forklifts to efficiently transport merchandise within warehouse.
- Accurately picked and packed customer orders according to specifications.
- Maintained cleanliness and organization of the work area to ensure safety compliance.
- Assisted in inventory management by conducting regular stock checks and updates.
- Collaborated with team members to optimize order fulfillment processes.
- Adapted quickly to changing priorities in fast-paced environment, maintaining productivity levels.
Education
High School Diploma -
Albuquerque E-Academy
Albuquerque, NMSkills
- Customer service
- Microsoft teams
- Microsoft powerapps
- Microsoft dynamics 365
- Power BI
- Multitasking
- Organizational skills
- Time management
Timeline
Microsoft Expert Salesman
Microsoft
07.2025 - Current
Sales Associate
Best Buy
11.2024 - Current
Order Picker
Target
06.2024 - 10.2024
High School Diploma -
Albuquerque E-Academy