Lukas Brust

• Work alongside Account Executives to manage a book of business of 6+ clients with an annual revenue stream of $5MM+ annually.
• Establish strong relationships with clients and insurance carriers.
• Acts as the primary contact for clients regarding all aspects of their employee benefits insurance plans as it relates to Disability (STD/LTD), FMLA, Life/AD&D, Dental, Vision and Voluntary Benefits (Hospital Indemnity, Critical Illness and Accident).
• Marshal the appropriate resources to resolve client issues.
• Attend client meetings and serve as an additional source of consultation for the client.
• Maintain group insurance expertise and superior level of knowledge in order to assist clients with insurance plan questions and issue resolution.
• Own the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process.
• Oversee and maintain current and historical plan designs, process maps, rates, plan documents and other pertinent client information in SNS client database to maintain the integrity and accuracy of the system.
• Perform certificate and contract reviews and plan design analyses.
• Attend and participate in claim audits.

• Manage a book of business of National Accounts with customers that have 5K+ lives as part of the Workplace Solutions team.
• Responsible for building and maintaining relationships with 15 clients amounting to $80MM in Annual Premium by supporting their overall group benefits plan administration (Disability (STD/LTD), FMLA, Life/AD&D and Voluntary Benefits (Hospital Indemnity, Critical Illness and Accident)).
• Act as the “go to” day-to-day resource for the customer including HR Representatives, Brokers, Decision Makers, and Benefit Teams.
• Hold weekly calls with customer teams to ensure Lincoln Financial is meeting all expectations and responsible for handling any follow ups to resolution.
• Work closely with the sales and underwriting teams to identify opportunities to add additional lines of coverage during the renewal process to ensure the book of business is profitable.
• Work closely with other internal stakeholders such as claim team managers to ensure claim questions from customers are addressed in a timely manner and partner with various other stakeholders to resolve escalated issues.
• Act as a key resource during the implementation process for sold cases partnering with the implementation manager to ensure the benefit programs are set up correctly and to ensure major milestones are achieved by the desired effective date.

• Key contributor of the Affinity & Members team that serviced approximately 100 Associations with annual premium totaling $200MM.
• Provided group underwriting services for Life, Dental, Vision, Disability (STD/LTD), and Voluntary Benefits (Hospital Indemnity, Critical Illness and Accident), mainly focusing on Life and Disability (STD/LTD).
• Underwrite new business quotes by analyzing financial data and plan design information to determine whether to accept risk and at what premium level. Contributed to growing the current block by $15MM.
• Underwrite renewals by reviewing current plan's premium history, claims history, and overall financial performance to determine the appropriate renewal action with 98% persistency.
• Worked closely with the sales team to best position MetLife to win new business and to retain current clients.
• Worked closely with the account management team in addressing any questions and requests from the broker/TPA and client.
• Acted as a key resource during the implementation process for sold cases by verifying quoted plan design information, rates, and other terms.
• Worked with upper management to redefine the enrollment process for disability coverages, adding additional requirements to protect MetLife from anti selection. This process change was projected to save MetLife over $10MM in the next 5 years.

Financial Associate Consultant (April 2019 - March 2021)

• Responsible for the marketing and placement of all FI Medical, ASO/FI Dental, as well as Stop Loss coverages, to find the best solution and carrier partner for our clients.
• Conducted deep analysis of insurance carrier offerings, pricing and negotiated with carrier partners during the marketing process to ensure the client was getting the best benefits at the best possible rate.
• Acted as a key team member in delivering marketing results to C-suite level client contacts.
• Managed the implementation process from start to finish, working with client and carrier contacts to ensure a smooth transition in the event of a carrier change and to ensure benefits were set up appropriately as set forth in the final sold proposal.
• Created ad hoc financial impact analysis reports as needed.
• Responsible for calculating the initial premium equivalent and employee contributions for all ASO clients using the client's historical claims data and projection tools.
• Prepared and delivered initial premium equivalent and employee contributions to the client and worked with the client to establish a budget and finalized the employee contributions strategy.
• Maintained a close working relationship with clients to understand their short- and long-term goals as it pertained to their employee benefits program and offered recommendations accordingly.
• Acted as the Office Champion for the Carolinas B&A office. This included mentoring an analyst as the Office Coordinator, as well as holding office wide training classes to assist in the delivery of each survey that WTW offered.
• Acted as the Benchmarking Lead by preparing various benchmarking reports for client meetings (employee contributions, plan designs, etc.) and acted as the go to benchmarking resource for the Carolinas B&A office.

Financial Analyst (August 2017 - March 2019)

• Worked alongside Senior Associates and Consultants to service a book of business of 20+ clients with an annual revenue stream of $6MM+ annually.
• Responsible for the gathering and analyzing of monthly reports from various carriers to create monthly dashboards for all clients with over 100 lives to measure plan performance.
• Assisted in the placement of Medical, Dental and Stop Loss coverages.
• Acted as the Office Coordinator for the Carolinas B&A office to drive participation in the various surveys that WTW conducted. (Financial Benchmarks Survey, Emerging Trends Survey, etc.)
• Dedicated keeper of client files to ensure the team was compliant with the WTW compliance standards.

Complex Short-Term Disability Case Manager II (November 2016 - June 2017)

• Responsible for the completion of the Pended and Approved, as well as the Approved without pay reports for management.
• Conducted weekly team meetings to discuss determination rates, benchmarks, and ongoing case management.
• Mentored new hires.

Complex Short-Term Disability Case Manager I (January 2016 - November 2016)

• Communicated with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of STD benefits.
• Conducted investigations to determine whether to accept liability and to what degree. Approved and denied benefits accordingly.
• Responded to various written and telephonic inquiries regarding eligibility, approval/denial determinations, as well as status and continuation or closure of benefits.
• Evaluated and referred appropriate claims to risk management resources such as Managed Care, SIU, and Subrogation.
• Established future action plans for proper case management.
• Maintained established customer service, production, and quality standards.