Lukas Cho
Orange County,CA
Summary
Motivated and coachable student experienced in the customer service environment and knowledgeable about quality, integrity, and safety standards. Proudly offers talents in communication and problem solving. Consistent work ethic combined with an efficient and optimistic nature due to management experience at In-N-Out Burger as well as mentorship given at the OCFA Cadet program.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
In-N-Out Burger
08.2019 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Responded to and resolved customer questions and concerns.
OCFA Post 11 Cadet
Orange County Fire Authority
03.2022 - 05.2024
- Conducted physical training to keep fit and perform job duties productively.
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Collaborated with experienced firefighters and participated in live fire drills, vehicle extrication, wildland training and more
- Completed OCFA's 24th Cadet Academy
Vice President of Internal Affairs
Phi Delta Theta
01.2023 - 11.2023
- Led and provided guidance to 160 fraternity members to gain a strong sense of community, teamwork, and leadership
- Managed financial planning and budgeting, gaining valuable experience in organization
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA05.2024
Skills
- Operations Management
- Team Leadership
- Customer Service Orientated
- Critical Thinking
- Problem-Solving
- Conflict Resolution
- Employee Training
Certification
- CPR certified | BLS Provider - American Heart Association
- IS 100, 700 Certifications - FEMA
- ServSafe Manager Certification
- ServSafe Food Handler's Certification
Languages
Korean
Full Professional
Spanish
Professional Working
Timeline
Vice President of Internal Affairs
Phi Delta Theta
01.2023 - 11.2023
OCFA Post 11 Cadet
Orange County Fire Authority
03.2022 - 05.2024
Shift Supervisor
In-N-Out Burger
08.2019 - Current
Bachelor of Arts - Sociology
San Diego State University
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