Lukas Corriveau
Huntington,WV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Certified surgical professional prepared to enhance surgical team efficiency and patient safety. Proven ability to assist in complex procedures and maintain sterile environments. Known for strong teamwork and adaptability in fast-paced settings, with expertise in surgical instrumentation and sterile techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Surgical Technologist
UK Healthcare
Morehead, KY
05.2025 - Current
- Responds quickly and appropriately to unexpected situations arising in the operating room environment.
- Participates in continuing education courses related to surgical technology topics.
- Maintains patient safety by adhering to infection control standards and protocols.
Certified Surgical Technologist
CAMC Health System
Hurricane, WV
11.2023 - 04.2025
- Responded quickly and appropriately to unexpected situations arising in the operating room environment.
- Participated in continuing education courses related to surgical technology topics.
- Maintained patient safety by adhering to infection control standards and protocols.
Customer Care Representative
City National Bank
Huntington, WV
10.2022 - 11.2023
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Provided excellent customer service, resolving inquiries and complaints in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
Cashier
Exxon Mobil
Apple Grove, WV
08.2021 - 09.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Customer Service Representative
Nationwide
Columbus, OH
04.2021 - 07.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Customer Service Representative
CareFirst Blue Cross Blue Shield
Charleston, WV
01.2019 - 11.2019
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
Customer Service Representative
Amazon
Huntington, WV
10.2016 - 11.2017
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Work Study Student/Secretary
Marshall University
Huntington, WV
08.2011 - 05.2016
- Demonstrated organizational abilities while managing multiple tasks simultaneously.
- Provided customer service to students and faculty, resolving inquiries in a timely manner.
- Greeted students and provided assistance upon arrival.
Education
Surgical Technology - Technical school
Buckeye Hills Career Center
Rio Grande, OH06-2022
Psychology - University
Marshall University
Huntington, WV05-2016
Skills
- General Surgery
- Urologic Surgery
- GYN Surgery
- OR experience
- Plastic surgery
- Orthopedic surgery
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Certification
- Certified Surgical Technologist
- NBSTSA Certification Number 211303
Timeline
Certified Surgical Technologist
UK Healthcare
05.2025 - Current
Certified Surgical Technologist
CAMC Health System
11.2023 - 04.2025
Customer Care Representative
City National Bank
10.2022 - 11.2023
Cashier
Exxon Mobil
08.2021 - 09.2022
Customer Service Representative
Nationwide
04.2021 - 07.2021
Customer Service Representative
CareFirst Blue Cross Blue Shield
01.2019 - 11.2019
Customer Service Representative
Amazon
10.2016 - 11.2017
Work Study Student/Secretary
Marshall University
08.2011 - 05.2016
Psychology - University
Marshall University
Surgical Technology - Technical school
Buckeye Hills Career Center