Lukas Esteves
Milwaukee,WI
Summary
Methodical Tester with experience supporting product design and development by building comprehensive test plans and employing strategic resources. Strong background writing, executing and reporting test data. Dedicated to offering product insight throughout development and deployment.
Overview
13
13
years of professional experience
Work History
TESTER/REBUILD LEAD
ACS Group
05.2013 - 09.2023
- Fully functional test of customer specific ordered TCU's for plastic injection molding
- Assemble specially designed TCU's to costumer specifications
- Inspect and repair warranty return units to like new conditions
- Reading wire schematics, trouble shooting mechanical/electrical errors and failures
- Troubleshooting and repairing machines 15+ years old
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Programming and setting up PLC's and VFD's at costumer location and in shop for pump tank set ups
- Responsible for picking and entering items needed for repairs/rebuilds
- Refer unresolved customer grievances to designated departments for further investigation
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
- Assisted in developing inspection and testing protocols.
- Weighed products prior to shipment to confirm accuracy.
CUSTOMER SERVICE REP
AutoZone
01.2011 - 04.2013
- Confer with customers by telephone and in person providing information about products or services, taking and entering orders, canceling accounts, and obtaining details of complaints
- Refer unresolved customer grievances to designated departments for further investigation
- Compare disputed merchandise with original requisitions and information from invoices, preparing invoices for returned goods
- Provided sales of new or additional services and products
- Test and charge batteries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
OAK CREEK HIGH SCHOOL
Oak Creek, WI06.2010
Skills
- Manual Testing
- Functional Testing
- Test Execution
- Quality Assurance
- Defect tracking
- Critical Thinking
- Quality Control
- Inspection and Testing Reports
- Time Management
Interests
Enjoyment of installing and testing aftermarket performance parts for both cars and motorcylces.
Timeline
TESTER/REBUILD LEAD
ACS Group
05.2013 - 09.2023
CUSTOMER SERVICE REP
AutoZone
01.2011 - 04.2013
High School Diploma -
OAK CREEK HIGH SCHOOL
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