Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lukas Haas

Grandview,MO

Summary

Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Prosperous Manager with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Digital Coach

Walmart
08.2023 - Current
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Worked cross-functionally with various departments on projects.
  • Analyzed and reported digital campaign performance with focus on program optimization.
  • Managed, coached and developed direct reports.
  • Designed and implemented digital, web and social strategies to align with client business goals.
  • Increased customer engagement through social media.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Digital Team Lead

Walmart
11.2019 - 08.2023
  • Furnished feedback to associates on opportunities to enhance services provided to client.
  • Assessed team members' performance and provided motivational support.
  • Participated in task forces, strategic initiatives and collaboration opportunities with other business units.
  • Monitored client interactions utilizing quality monitoring system.
  • Utilized sound judgment to escalate client issues that required intervention.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Trained personnel on use of IT tools and applications.
  • Updated customers and senior leaders on progress and roadblocks.
  • Established and enforced project timelines and deadlines.
  • Partnered with project team members to identify and quickly address problems.
  • Wrote, updated and maintained project documentation.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Created and implemented contingency plans to address potential risks.
  • Monitored and tracked project progress to support timely completion.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Operated cash register to accurately process and record customer payments.
  • Retrieved items for customers and verified prices.
  • Prepared orders for customers without delay to deliver excellent service.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Apparel Sales Associate

Walmart
06.2019 - 11.2019
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Cleaned, closed, and secured store at end of shift.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Greeted customers, identified needs and provided product advice.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Developed loyal customer base by providing excellent customer service.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Fort Osage High School
Independence
05.2015

Skills

  • Clinic Planning and Leadership
  • Games Rules
  • Merchandise Selection
  • Control of Expenses
  • End Cap Placement
  • Guest Satisfaction
  • Mobile Ordering Understanding
  • Hygiene Standards
  • Mobile Applications
  • Customer Transactions
  • Strategic Vision
  • Providing Feedback
  • Performance Goals
  • Inventory Management Systems
  • Productivity Performance
  • Creative Solutions
  • Corrective Actions
  • Cash Counting
  • Logging Paperwork
  • Loyalty Programs
  • Entrepreneurial Leadership
  • Financial Tracking
  • Personal Shopping
  • Customer Needs Assessments
  • Legal Standards
  • Monthly Audits
  • Display Arrangements
  • Service Enablement
  • Food Allergies
  • Security Standards
  • Proper Staffing
  • Safety Rules
  • Verbal and Written Communication
  • Proper Storage Procedures
  • Safety Protocols
  • Shrink Minimization
  • Product Knowledge
  • Operational Efficiency
  • Bagging and Packaging
  • Telephone Reception
  • Special Assignments
  • Shopping Management
  • Company Safety Procedures
  • Order Coordination
  • Returns Policies
  • Cash Register Operations
  • Rewards Programs
  • Merchandising Proficiency
  • Personalized Support
  • Improvement Plans
  • Station Preparation
  • Pallet Jacks
  • Light Housekeeping
  • Information Management
  • Handheld Computers
  • POS Inventory System Operation
  • Safe Equipment Handling
  • Delivery Procedures
  • Personal Grooming Standards
  • Portion Control
  • Shipment Processing
  • Customer Buying Habits
  • Store Layouts
  • Bank Deposits
  • Effective Multitasking
  • Brand Loyalty
  • Customer Retention
  • Online Ordering Familiarity
  • Phone Systems
  • Pricing Adjustment
  • Information Updates
  • Promote Products
  • Resource Management
  • Visual Displays
  • Sales Expertise
  • Completing Applications
  • Customer Experience
  • Data Operations
  • Personal Interviews
  • Customer Relations
  • Payment Processing
  • Project Requirements
  • Compliance Requirements
  • Staff Assignments
  • Standard Operating Procedures Understanding
  • Grocery Standards
  • Customer Inquiries
  • Safety Measures
  • Maintaining Freshness
  • Delivery Management
  • Team Goals

Timeline

Digital Coach

Walmart
08.2023 - Current

Digital Team Lead

Walmart
11.2019 - 08.2023

Apparel Sales Associate

Walmart
06.2019 - 11.2019

High School Diploma -

Fort Osage High School

Similar Profiles

CREATE PROFILE
Lukas Haas