Lukas Kastelic
Kent,OH
Summary
I’m a results-driven bartender with a strong track record in inventory management, customer engagement, and high-volume service. I thrive in fast-paced environments while delivering exceptional guest experiences, building lasting customer relationships, and resolving concerns with ease. I’m known for creating a vibrant, welcoming atmosphere that drives repeat business, strengthens customer loyalty, and improves overall operational efficiency.
Overview
7
7
years of professional experience
Work History
Bartender
Dominick's Bar
08.2022 - Current
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Managed bar inventory, tracking supplies to minimize waste and ensure timely restocking.
- Maintained high standards of quality and consistency while preparing and serving an array of cocktails and beverages.
- Trained new staff on cocktail preparation techniques and customer service protocols.
- Engaged customers with friendly service, fostering repeat business through strong relationships.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the establishment.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Warehouse Worker
Blossom Music Center
05.2022 - 08.2022
- Conducted inventory checks to ensure accuracy and availability of stock items.
- Organized storage areas for optimal space utilization and accessibility of products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Monitored inventory in production areas to support uninterrupted operations and maximize efficiency.
Appliance Associate
Lowe's
06.2021 - 03.2022
- Assisted customers in selecting appliances based on needs and preferences.
- Maintained knowledge of product specifications and features for informed customer interactions.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Demonstrated appliance operation to enhance customer understanding and satisfaction.
- Educated customers on available financing options and helped guide them through the application process, simplifying their purchasing experience.
Beer Manager
Rukas Beverage
08.2018 - 05.2021
- Managed inventory levels to ensure product availability and minimize waste
- Trained new employees on operational procedures and customer service standards
- Established relationships with suppliers for timely deliveries and competitive pricing
- Enhanced customer satisfaction by consistently providing knowledgeable beer recommendations and personalized service.
- Coordinated inventory management processes to support consistent delivery of required items during high-demand months.
Education
No Degree -
Kent State University
Kent, Ohio, OHHigh School Diploma -
Burrell High School
Lower Burrell, PA05-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Handling difficult customers
- Hospitality and accommodation
- Relationship building
Timeline
Bartender
Dominick's Bar
08.2022 - Current
Warehouse Worker
Blossom Music Center
05.2022 - 08.2022
Appliance Associate
Lowe's
06.2021 - 03.2022
Beer Manager
Rukas Beverage
08.2018 - 05.2021
No Degree -
Kent State University
High School Diploma -
Burrell High School