Lukas Nichols

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Generated leads for sales and rental properties through cold calls and referrals.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Coordinated between billing department and customers to resolve problems.
• Trained and mentored new employees on company procedures and safety protocols.
• Ensured quality products were being produced.

Managed 3 employees and ensured all workplace rules and procedures were performed appropriately.

• Planted flowers, shrubs, trees, landscaping and sod.
• Kept grass, trees and landscaping beds in professional condition with regular care.
• Loaded and unloaded landscaping materials onto vehicles and equipment for transport.
• Established relationships with various parties involved in landscaping process through strong leadership and problem-solving skills.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Operated small and large landscaping equipment such as augers, sprayers and tractors.
• Performed maintenance on various tools and equipment.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Recommended complementary purchases to customers, increasing revenue.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.