Lukas Polizos
Sussex,NJ
Summary
Dynamic professional with expertise in customer service and problem-solving. Skilled in tax preparation and data analysis, dedicated to enhancing client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Volunteer Tax Preparer
Volunteer Income Tax Assistance (VITA) Program
Hackettstown, New Jersey
02.2025 - Current
- Prepared accurate tax returns for low-income individuals and families.
- Streamlined filing processes using tax preparation software, enhancing efficiency for tax return submissions.
- Educated clients on tax credits and deductions, empowering them to maximize potential refunds.
- Completed electronic filings using authorized tax software.
- Processed returns and identified potential deductions and credits using tax software, ensuring accurate and beneficial filings for clients.
Guest Experience Supervisor
Mountain Creek Resort
Vernon, New Jersey
01.2023 - Current
- Supervised guest interactions, enhancing service quality and fostering positive experiences.
- Trained staff on customer service protocols and best practices.
- Facilitated training and development of new Guest Experience staff, improving team competency and service delivery.
- Collaborated with team members to enhance overall guest experience.
- Resolved guest complaints and issues effectively and efficiently.
- Sustained high guest satisfaction and loyalty, as evidenced by positive online reviews.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Guest Experience Team Member
Mountain Creek Resort
Vernon, New Jersey
06.2021 - 06.2023
- Engaged customers in meaningful conversations, fostering positive relationships and enhancing guest experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer issues through strong problem-solving skills, enhancing overall satisfaction.
- Collaborated with team members to streamline operations and improve workplace productivity.
Education
Bachelor of Science - Accounting
Centenary University
Hackettstown, NJ05-2027
Skills
- Tax preparation
- Tax regulations
- Data analysis
- Microsoft Excel
- Data entry proficiency
- Software utilization
- Problem solving
- Customer service
- Team collaboration
- Effective communication
Timeline
Volunteer Tax Preparer
Volunteer Income Tax Assistance (VITA) Program
02.2025 - Current
Guest Experience Supervisor
Mountain Creek Resort
01.2023 - Current
Guest Experience Team Member
Mountain Creek Resort
06.2021 - 06.2023
Bachelor of Science - Accounting
Centenary University