- Going to concerts
- Playing Music
- Physical Training Regimens
- Watching Movies and TV Shows
Lukas Roser
Fayetteville,New York
Summary
Reliable Hard worker with experience in retail management, customer service, and conflict resolution. Throughout my experience working I have made it my goal to create a bridge between employees and customers through communication and problem solving. I believe that collaboration is key in creating a positive work environment for both parties.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Jos. A. Bank
11.2025 - Current
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed senior-level personnel working in marketing and sales capacities.
- Focused on collaboration, Teamwork and Leadership
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Jos. A. Bank
11.2023 - 11.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Fayetteville-Manlius High School
Fayetteville, NY Associates - Business & Entrepreneurship
Onondaga Community College
Syracuse, NY05-2027
Skills
- Goal setting and achievement
- Loss prevention strategies
- Store operations
- Staff training and development
- Employee engagement
- Customer loyalty and retention
- Team leadership
- Verbal and written communication
- Employee training
- Customer service
- Bank and safe deposits
- Problem-solving
- Conflict resolution
Interests
Timeline
Assistant Manager
Jos. A. Bank
11.2025 - Current
Sales Associate
Jos. A. Bank
11.2023 - 11.2025
High School Diploma -
Fayetteville-Manlius High School
Associates - Business & Entrepreneurship
Onondaga Community College