Lukas Townsend
Gainesville,FL
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability, ability to build rapport and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2019 - Current
- Managed shift operations and maintained team performance to retain sales goals and efficiency.
- Resolved escalated customer questions and concerns with empathy and promptness, ensuring customer satisfaction and loyalty.
- Monitored performance, identifying areas for optimization and initiating necessary changes.
- Collaborated with management to develop strategies for boosting profits and overall store performance.
- Balanced a wide variety of responsibilities in a fast-paced environment.
- Managed daily cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies.
- Liaised between employees and upper management, facilitating communication that bridged any existing gaps.
- Prepared for anticipated periods of high-volume and operations disruptions to ensure team readiness and continued success.
- Provided support to employees during challenging situations, offering guidance on problem-solving techniques.
- Oversaw inventory resulting in cost savings and reduced overages, reviewing documentation such as invoices for accuracy.
Barista Trainer
Starbucks
02.2019 - 12.2019
- Trained new baristas, providing ongoing feedback, offering constructive criticism when necessary while celebrating achievements.
- Promoted upselling and cross-selling techniques among baristas to meet and exceed revenue expectation.
- Improved barista skills through coaching, mentoring and customized training strategies based on individual skill level.
- Streamlined workflow processes for better customer and employee experience.
- Increased employee retention by creating a positive, supportive and communicative work atmosphere.
Barista
Starbucks
08.2018 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Initiated meaningful interactions with a high-volume of customers during hectic periods, .
- Resolved customer complaints, resolving issues with empathy and efficiency to ensure satisfaction.
- Promoted additional items with purchases, increasing store sales.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Contributed to a fulfilling team environment through effective communication and collaboration with team members.
Education
Associate of Arts -
Santa Fe College
Gainesville, FL01-2026
High School Diploma -
Crystal River High School
Crystal River, FL12-2017
Skills
- Customer retention strategies
- Operations management
- Inventory control and record keeping
- Sales and upselling
- Creative problem-solving
- Cash handling
- Strong verbal and written communication
- Exceptional time management
Timeline
Shift Supervisor
Starbucks
12.2019 - Current
Barista Trainer
Starbucks
02.2019 - 12.2019
Barista
Starbucks
08.2018 - 02.2019
Associate of Arts -
Santa Fe College
High School Diploma -
Crystal River High School
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Ana MonasteriosAna Monasterios
Cashier at A-Town WingsCashier at A-Town Wings