Lukas Townsend
Gainesville,FL
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability, ability to build rapport and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Gainesville, FL
12.2019 - Current
- Managed shift operations and maintained team performance to retain sales goals and efficiency.
- Resolved escalated customer questions and concerns with empathy and promptness, ensuring customer satisfaction and loyalty.
- Monitored performance, identifying areas for optimization and initiating necessary changes.
- Collaborated with management to develop strategies for boosting profits and overall store performance.
- Balanced a wide variety of responsibilities in a fast-paced environment.
- Managed daily cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies.
- Liaised between employees and upper management, facilitating communication that bridged any existing gaps.
- Prepared for anticipated periods of high-volume and operations disruptions to ensure team readiness and continued success.
- Provided support to employees during challenging situations, offering guidance on problem-solving techniques.
- Oversaw inventory resulting in cost savings and reduced overages, reviewing documentation such as invoices for accuracy.
Barista Trainer
Starbucks
Ocala, FL
02.2019 - 12.2019
- Trained new baristas, providing ongoing feedback, offering constructive criticism when necessary while celebrating achievements.
- Promoted upselling and cross-selling techniques among baristas to meet and exceed revenue expectation.
- Improved barista skills through coaching, mentoring and customized training strategies based on individual skill level.
- Streamlined workflow processes for better customer and employee experience.
- Increased employee retention by creating a positive, supportive and communicative work atmosphere.
Barista
Starbucks
Cleveland, OH
08.2018 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Initiated meaningful interactions with a high-volume of customers during hectic periods, .
- Resolved customer complaints, resolving issues with empathy and efficiency to ensure satisfaction.
- Promoted additional items with purchases, increasing store sales.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities.
- Contributed to a fulfilling team environment through effective communication and collaboration with team members.
Education
Associate of Arts -
Santa Fe College
Gainesville, FL01-2026
High School Diploma -
Crystal River High School
Crystal River, FL12-2017
Skills
- Customer retention strategies
- Operations management
- Inventory control and record keeping
- Sales and upselling
- Creative problem-solving
- Cash handling
- Strong verbal and written communication
- Exceptional time management
Timeline
Shift Supervisor
Starbucks
12.2019 - Current
Barista Trainer
Starbucks
02.2019 - 12.2019
Barista
Starbucks
08.2018 - 02.2019
Associate of Arts -
Santa Fe College
High School Diploma -
Crystal River High School