Lukas Yi
Montgomery,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Additionally, an energetic camp counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.
Overview
5
5
years of professional experience
Work History
Online Support Representative
Holloway Credit Solutions
05.2023 - 07.2023
- Responded to responsible party inquiries and provided technical assistance over phone.
- Assisted responsible parties with handling of debts and assisted with fulfillment of those debts, while following necessary laws.
- Maintained over 100 inquiries per day and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Afterschool Counselor
Montgomery Academy
08.2021 - 10.2021
- Coordinated after-school activities contributing to individual student growth and development.
- Built productive, lasting connections with individual students.
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
- Monitored over 20 children during activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Summer Camp Counselor
Camp Mac
05.2020 - 07.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of 15 to 25 children safely through variety of extracurricular activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Administered first aid quickly to provide health and safety to campers.
- Trained staff members on conducting events and following safety procedures, while maintaining campers for 14 or more hours each day.
- Assisted in recruitment and hiring of new recreation staff.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
- Supported children by actively listening and offering encouragement.
Summer Camp Counselor in Training
Camp Mac
05.2018 - 07.2018
- Organized camp events and set up sporting equipment, tables and chairs to prepare for activities.
- Monitored students for destructive or unhealthy behavior to report concerns to camp counselors and directors.
- Assisted with planning and scheduling various camp activities, motivating and encouraging campers to participate in events.
- Swept and mopped floors, disposed of trash and sanitized cabins.
- Led groups of 15 or more children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Evaluated campers' progress and provided feedback to parents.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Encouraged team performance to increase camaraderie, trust and rapport.
Education
High School Diploma -
Montgomery Academy
Montgomery 05.2022
Skills
- Interpersonal Skills
- Customer Service
- Software Troubleshooting
- Performance Monitoring
- Conflict Resolution
- Critical Thinking
- Child Supervision
- Positive Reinforcement
Timeline
Online Support Representative
Holloway Credit Solutions
05.2023 - 07.2023
Afterschool Counselor
Montgomery Academy
08.2021 - 10.2021
Summer Camp Counselor
Camp Mac
05.2020 - 07.2020
Summer Camp Counselor in Training
Camp Mac
05.2018 - 07.2018
High School Diploma -
Montgomery Academy
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