Lukas Kai Šušnjak
Zagreb
Overview
2026
2026
years of professional experience
Work History
IT Support Officer
Teva Pharmaceuticals
01.2024 - Current
Offer support to users experiencing issues within the SAP system over ServiceNow platform. Specialized in Serialization support.
Product Designer
Pinokio Obrt
2018 - Current
Family Business - Helping with designing new wooden products in AutoCAD and creating CNC code to make them.
Also using XTOOL lasers and their software to do creative work on the same wooden products.
Education
Bachelor of Science - Information And Communication Technology
Faculty of Organization And Informatics
Zagreb12-2024
High School Diploma -
High School Jelkovec
Zagreb01-2020
Skills
- Help desk support
- Application support
- Advanced troubleshooting
- Incident management
- End-user training
- Knowledge base and documentation writing
- Reading and understanding programmer(HTML, CSS) ideas, code, documentation, etc
- Work on machines: laser, CNC Design knowledge in Fusion and AutoCAD
- UX and web design
- Working in a team
Chinese Tea, Smart Home automation, Knowledge Management, Economics, Science.
I am passionate about Economics and Knowledge management, which teaches me about how this wild world we live in works. I love the highly analytical view of the ins and outs of economic principles and how it applies in the real world.
I am passionate about Chinese tea, which enables me to look at the world in a simple way as well, enjoying simple pleasures that the world offers, and studying the complexity of simples things. For the same reasons I am interested in beer, wine and fine tobacco.
I recently got into home automation, and with my IT background this proves to be a lot of fun, as i can tinker with Home Assistant and electronics to automate lights, TVs, appliances and more!
Languages
English
Full Professional
Croatian
Native or Bilingual
Timeline
IT Support Officer
Teva Pharmaceuticals
01.2024 - Current
Product Designer
Pinokio Obrt
2018 - Current
Bachelor of Science - Information And Communication Technology
Faculty of Organization And Informatics
High School Diploma -
High School Jelkovec
Similar Profiles
Carl ThorpeCarl Thorpe
Sales Manager at Teva PharmaceuticalsSales Manager at Teva Pharmaceuticals
Aviram Bar HaimAviram Bar Haim
VP – Integrated Business Planning at Teva PharmaceuticalsVP – Integrated Business Planning at Teva Pharmaceuticals
Willie HeardWillie Heard
Material Handler 2 at Teva PharmaceuticalsMaterial Handler 2 at Teva Pharmaceuticals
Joseph leboJoseph lebo
Laboratory Technician at Teva PharmaceuticalsLaboratory Technician at Teva Pharmaceuticals
Valentina GojavićValentina Gojavić
CEO at VMC D.O.O.CEO at VMC D.O.O.