Lukas Lopez
Summary
Successful customer service/ Sales representative with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Service Advisor
Toyota
05.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- As well as helping customers I would also do warranty work, deal with insurance claims, extended warranty claims and other things of that nature.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Store Associate
Planet Smoothie
01.2020 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Lube Tech
Honda
08.2022 - 05.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Store Associate
HomeGoods
06.2021 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Store clerk
Kroger Grocery store
02.2018 - 02.2019
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Bagged groceries for customers in a timely manner.
Store clerk
Tim Horton's
07.2017 - 02.2018
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
Education
High School Diploma -
Windermere Highschool
Winter Garden, FL05.2019
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Listening Skills
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Team Collaboration
- Customer Retention
- Tech-Savvy
- Sales expertise
Languages
English
Native or Bilingual
Timeline
Service Advisor
Toyota
05.2023 - Current
Lube Tech
Honda
08.2022 - 05.2023
Store Associate
HomeGoods
06.2021 - 07.2022
Store Associate
Planet Smoothie
01.2020 - 05.2023
Store clerk
Kroger Grocery store
02.2018 - 02.2019
Store clerk
Tim Horton's
07.2017 - 02.2018
High School Diploma -
Windermere Highschool