Lukasz Glazewski
Kearny,NJ
Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
5
5
years of professional experience
Work History
Financial Center Service Representative
Spencer Savings Bank
Elmwood Park, NJ
01.2022 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
- Responsible for providing a consistent extraordinary client experience by executing on Spencer’s customer service behaviors
- Researches and resolves all transaction errors that occur and engages management support when needed
- Executes the internal sales process by engaging the customer in conversation during the customer transaction to identify needs and refers them to the platform
- Operates within the confines of the bank’s compliance and operational policy and procedures
- Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
- Assists Assistant Financial Center Manager with end-of-day branch proof tasks including ATM and Vault
- Participates in internal and external branch events as well as local community events
- Must be able to work a flexible hourly schedule as requested
- May be asked to travel & work at other branches in the network
- Presents a professional image
- Provides access to safe deposit boxes
- Opens and/or closes branch with management
- Perform other duties as required
Passenger Service Agent
WFS Worldwide Flight Services
Newark, New Jersey
05.2017 - 01.2022
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Respond to passengers' questions, requests, or complaints
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Greet passengers boarding transportation equipment and announce routes and stops
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Determine or facilitate seating arrangements.
- Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
Education
Bachelor of Science - Criminal Justice
Kean University
Union, NJ05.2022
Skills
- High Net Worth Individuals Marketing
- Teller Transactions
Languages
Polish
Full Professional
Timeline
Financial Center Service Representative
Spencer Savings Bank
01.2022 - Current
Passenger Service Agent
WFS Worldwide Flight Services
05.2017 - 01.2022
Bachelor of Science - Criminal Justice
Kean University
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