Lukasz Janasz
Brooklyn,NY
Summary
Sales, Business Operations and Management Ridgewood, NY More than 10 years' successful experience in customer service and sales support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. A team player, acknowledged as "Total Quality Customer Service Professional. Strategic- relationship/ partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Have ability to train, motivate, and supervise customer service and sales employees. Excellent working knowledge using both Windows and Mac systems; Lotus 1-2-3, Microsoft Office, and highly customized industry applications. Experience in computer assembling and maintenance, troubleshooting hardware and software problems. Installing and configuring peripherals, components and drivers. Configuring and troubleshooting desktops, laptops and servers. Troubleshooting of personal computers through remote management. Online Support via chat and email to customers concerning their computer problems. Installing, configuring and administering network technologies.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Store Manager/Smartphone Technician
NYCGSM LLC
Ridgewood, NY
10.2015 - Current
- Successfully repaired 40 to 50 iPhones, Galaxy, iPads and Samsung tablets weekly
- Established system of documentation to keep track of customers’ phones and repair status
- Provided free troubleshooting and repair estimates for client approval
- Opened, disassembled, repaired, replaced parts and reassembled units when done
- Ensured that center has replacement kits and spare parts for any planned repair and ordered these from manufacturers or vendors as required
- Maintained quality control/satisfaction records, constantly found new ways to improve customer service, repair and sales techniques
- Responsible for inventory, sales quotas, projecting profits and losses and advertising campaigns.
General Manager
Phoenix Auto Group LLC
Phoenix, AZ
08.2011 - 06.2015
- Developed excellent relationships with key clients and business partners to support overall sales and marketing objectives
- Successfully promoted products and services through effective sales and advertising campaigns
- Maintained quality control/satisfaction records, constantly found new ways to improve customer service and sales techniques
- Attentive, active and possess ability to decide the priorities for meeting timely deadlines
- Responsible for inventory, sales quotas, projecting profits and losses and advertising.
Retail Store Manager
Cell Tech Communications
Forest Hills, NY
01.2000 - 01.2010
- Managed retail sales associates to achieve monthly team quotas and increase sales goals
- Coached and counsel sales associates daily on professional interactions with customers and product knowledge
- Handled all customer inquiries directed at store manager as well as complaints and concerns
- Responsible for all monetary transactions, such as returns, exchanges and sales
- Developed sales territory and built strong client relationships which resulted in forty percent increase in sales over the course of 12 consecutive months
- Praised enthusiastically by formerly irate customer reversing earlier decision to cancel several accounts in recognition of efforts taken in restoring phone service in one hour after three days of inactivity
Customer Service Representative
Jan The Painter & Co.
Ridgewood, NY
01.1996 - 06.2000
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Education
High Scool Diploma - High
Grover Cleveland High School
09.1998 - 05.2000
Skills
Microsoft Office, Microsoft Windows 2000, Windows 7undefined
Additional Information
- #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Store Manager/Smartphone Technician
NYCGSM LLC
10.2015 - Current
General Manager
Phoenix Auto Group LLC
08.2011 - 06.2015
Retail Store Manager
Cell Tech Communications
01.2000 - 01.2010
High Scool Diploma - High
Grover Cleveland High School
09.1998 - 05.2000
Customer Service Representative
Jan The Painter & Co.
01.1996 - 06.2000
Similar Profiles
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
David BondarchukDavid Bondarchuk
OTR Truck Driver at Kalinka Transport LLC/Bond Logistics LLCOTR Truck Driver at Kalinka Transport LLC/Bond Logistics LLC
NORMA MILLERNORMA MILLER
Business Owner at 12TH MAN ROOFING LLC/ MONARCA LLCBusiness Owner at 12TH MAN ROOFING LLC/ MONARCA LLC
Connor JohnstonConnor Johnston
Power BI & Automation Engineer at The TJX Companies, Inc.Power BI & Automation Engineer at The TJX Companies, Inc.
Cara VogelCara Vogel
Adult Literacy Tutor at New Lots Public Library Literacy ZoneAdult Literacy Tutor at New Lots Public Library Literacy Zone