LUKASZ MARKIEWICZ
RETAIL MANAGEMENT
Port Saint Lucie,FL
Summary
Dynamic leader with a proven track record at Midway Petroleum, excelling in customer service management and inventory control. Leveraged outstanding communication skills and problem-solving abilities to boost store performance and employee morale. Achieved significant shrinkage reduction and fostered a team-oriented environment, driving operational excellence and enhancing customer satisfaction. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Store manager in training
Cumberland Farms
Port St Lucie
08.2024 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
STORE MANAGER
MIDWAY PETROLEUM
Ft. Pierce, FL
06.2008 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
STORE MANGER GAS STATION CHEVRON SUBWAY AND DUNKIN
EKONOMY ENTERPRISES
1924 GATLIN BLVD PORT ST LUCIE 34952
06.2006 - 06.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
STORE MANAGER
PICK AND PAY LAKEFIELD
BENONI, SOUTH AFRICA
02.2000 - 04.2006
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Store Manager
BEREA SUPERMARKET
JOHANNESBURG , SOUTH AFRICA
08.1995 - 02.2000
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Science - Business Administration
KRUGERSDORP COLLEGE
KRUGERSDORP, SOUTH AFRICA05.1995
High School Diploma -
GENERAL SMUTS HIGH SCHOOL
VEREENIGING, SOUTH AFRICA01.1993
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Team motivation
- Operations Management
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Management
- Staff Supervision
- Sales expertise
- Accurate Cash Handling
- Employee Scheduling
- Opening and closing procedures
- Documentation And Reporting
- Operations
- Order Management
- Retail Sales Techniques
- Product Merchandising
- Payroll Management
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Operational Efficiency
- Inventory Oversight
- Retail Merchandise Quality Standards
- Loss Prevention Procedures
- Sales Analysis
- Performance Reviews
- Pricing Strategies
- Flexible Schedule
- Sales Promotions
- Vendor Management
- Merchandise planning
- Staff training/development
- Schedule Management
- Teamwork and Collaboration
- Report Generation
- Decision-Making
- Revenue Generation
- Security System Monitoring
- Financial operations management
Timeline
Store manager in training
Cumberland Farms
08.2024 - Current
STORE MANAGER
MIDWAY PETROLEUM
06.2008 - 07.2024
STORE MANGER GAS STATION CHEVRON SUBWAY AND DUNKIN
EKONOMY ENTERPRISES
06.2006 - 06.2008
STORE MANAGER
PICK AND PAY LAKEFIELD
02.2000 - 04.2006
Assistant Store Manager
BEREA SUPERMARKET
08.1995 - 02.2000
Associate of Science - Business Administration
KRUGERSDORP COLLEGE
High School Diploma -
GENERAL SMUTS HIGH SCHOOL
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