Luke Alnutt
Central Square,NY
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and team building. Proven track record in employee training and conflict resolution, enhancing team performance and customer satisfaction. Skilled in inventory management, consistently maintaining optimal stock levels while fostering strong relationships with clients and colleagues.
Overview
2
2
years of professional experience
Work History
Electronics Team Associate, People Manager Asst.
Walmart
Central Square, NY
09.2023 - Current
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Maintained inventory records and tracked deliveries.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Assisted in the development of team strategies and goals.
- Assessed customer feedback to improve services provided by the team.
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members using approved training materials and information.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Collaborated with team members to achieve project milestones within set deadlines.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted background checks and reference checks on potential hires.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Game Room Attendant
Burris Vending
Pulaski, New York
05.2023 - 10.2023
- Conducted regular inspections of gaming machines to identify any malfunctions or damage.
- Assisted customers in selecting appropriate games for their age and skill level.
- Served as cashier for game room purchases including tokens and prizes.
- Kept track of inventory levels throughout the day to ensure adequate supply was available at all times.
- Resolved customer complaints in a professional manner.
- Cleaned, sanitized, and maintained gaming equipment on a daily basis.
- Monitored customer play to ensure safety of all guests.
- Enforced rules and regulations of the game room.
- Restocked shelves with merchandise such as toys, snacks, drinks.
- Provided assistance with setting up special events within the game room.
- Collected money from customers for playing games, issuing change when necessary.
- Organized and stocked supplies used in the game room.
- Greeted customers and provided information about the game room.
- Resolved customer complaints promptly and efficiently to maintain positive relationships.
- Trained new staff members on proper use of gaming equipment and policies and procedures related to operating the game room.
- Managed game room floor operations, assisting guests with arcade equipment.
- Computed payouts for ticket dispensing games to guests.
- Handled customer requests and complaints quickly to improve overall service.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Reported equipment failures and games no longer in service to professionals.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
High School Diploma -
Paul V. Moore
Central Square, NY06-2025
Skills
- Customer service
- Team building
- Employee training
- Inventory management
- Conflict resolution
- Relationship building
- Time management
- Computer skills
Affiliations
- Yearbook Club
- DECA - National Representative for Marketing and Human Resources
- Big Brother Big Sister Program
- Race Hobby Stock weekly at Fulton Speedway
Accomplishments
Graduated highschool with a Regent's Diploma with special honors for completing 3 advance placement courses and 2 college courses.
Timeline
Electronics Team Associate, People Manager Asst.
Walmart
09.2023 - Current
Game Room Attendant
Burris Vending
05.2023 - 10.2023
High School Diploma -
Paul V. Moore