Luke Amerson
Woodbury,MN
Summary
Dynamic leader with proven success at Aldi Foods, enhancing operational efficiency and customer satisfaction. Excelled in inventory management and team leadership, fostering a positive and productive work environment. Skilled in customer service and problem-solving, significantly improved staff performance through effective training and mentoring.
Overview
17
17
years of professional experience
Work History
Store Manager
Aldi Foods
05.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
No Degree - Business Administration
University of Wisconsin, Stout
Menomonie, WIHigh School Diploma -
South High School
Mn06-2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Inventory Management
- Cash Management
- Shift Scheduling
- Retail Inventory Management
- POS Systems
- Goals and performance
- Recruiting and Hiring
- Operations Management
Timeline
Store Manager
Aldi Foods
05.2007 - Current
No Degree - Business Administration
University of Wisconsin, Stout
High School Diploma -
South High School
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